ICT Officer at Kenya National Examinations Council (KNEC)

Job Specifications
The duties and responsibilities of the officer will entail: -

• Designing, developing, testing and implementing of software solutions as per user requirements;
• Providing technical expertise for requirements analysis to enhance the quality of system design;
• Installing, configuring and maintaining ICT systems;
• Liaising with vendors on installation, configuration and maintenance of applications, network systems and infrastructure;
• Providing user support and training;
• Maintaining and configuring systems and databases;
• Devising and implementing measures to enhance safety, security and accountability for ICT systems and infrastructure;
• Undertaking repairs and maintenance of ICT equipment and associated peripherals;
• Drawing specifications for ICT equipment;
• Receiving, verifying and installing ICT equipment;
• Analyzing and reporting on the performance of assigned systems and applications to guide owners in the development of business cases for necessary upgrades;
• Developing, reviewing and maintaining support documentation to assist end-users with restoring services;
• Liaising with internal and external stakeholders to provide technical support while monitoring, analyzing and reporting on systems performance;
• Contributing to building capacity within the ICT technical team and ensuring effective knowledge sharing and mentorship.
• Monitoring and reporting on the performance of network, system and application security solutions to highlight areas of non-compliance and inform the development of improved practices and processes;
• Managing the allocation of access privileges of users to ensure appropriate security settings are applied as per organization policies and application owner-defined parameters;
• Investigating security breaches to guide the refinement of information security policies and practices;
• Providing virus protection defenses, reviewing information systems for breaches in security and securing servers from unauthorized use;
• Monitoring data transactions in and out of a network environment.

Person Specifications
For appointment to this position, an officer must have:

• At least four (4) years cumulative relevant work experience;
• Bachelors Degree in Computer Science, Information Communication Technology, Electronics Engineering or any other ICT related disciplines with a bias in computer science from a recognized institution.
• Demonstrated competence and merit in work performance;
• Proficiency in computer applications;
• Fulfil the requirements of Chapter Six of the Constitution for successful applicants.

Key Competencies, skills and attitudes

• Integrity;
• Analytical skills;
• Communication and reporting skills;
• Project management skills;
• Interpersonal skills;
• Team player