ICT Officer at Southrift Hospital

Roles and Responsibilities.

• Conducting routine evaluations of network and data security        
• Formulate and direct information and communication technology (ICT) strategies, policies and plans.
• Organizing and establishing deadlines for major IT projects such as system updates, migrations, upgrades, and outages 
• Evaluate user needs and system functionality and ensure that ICT facilities meet these needs.
• Plan, develop, and implement the ICT budget, and obtain competitive prices from suppliers to ensure cost-effectiveness.
• Schedule upgrades and security backups of hardware and software systems.
• Research and install new systems to keep up to date with the changing technology.
• Guarantee the smooth running of all ICT systems including antivirus software, print services, and email provision.
• Ensure that software licensing laws are adhered to regarding the institute’s policy and guidelines.
• Provide secure access to the network for remote users to ensure the confidentiality and security of the institute’s files and databases.
• Secure data from internal and external attacks through continuous security audits.
• Offer users appropriate support and advice for efficiency and customer satisfaction.
• Manage crises that may involve complex technical hardware or software problems.
• Mentor and train new ICT support staff to be competent and motivated.
• Analyze information needs and specify technology to meet those needs.
• Direct the selection and installation of ICT resources and the provision of user training.

Required Qualifications

• Degree / Diploma in Information Communication Technology, Computer Science or a related field from a recognized institution of higher learning.
• Certifications in IT courses such as ITIL, MCSA and network administration.
• Minimum 2 years experience in ICT support and administration with a strong technical background in IT systems and networks.
• Commitment to providing high quality care and excellence.
• Excellent communication, teamwork, and interpersonal skills.
• Strong assessment, critical thinking, and problem-solving abilities.
• Ability to remain calm, focused, and efficient under pressure.