ICT Support Officer at Catholic University of Eastern Africa

Minimum Requirements 

• BSc Degree in Computer Science/IT or equivalent from a recognzied institution;
• Must be CCNA certified or equivalent certification;
• At least (3) years working experience in a busy and large enviornment;
• Sharp troubleshooting skills of networks, computer, printers and software related issues;
• Good documentation skills of all issues reported at the ICT Helpdesk.

Job Responsibilities 

• Conducting electrical safety checks on computer equipment.
• Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions
• Installing and configuring computer hardware operating systems and applications;
• Maintenance of the ICT assets register
• Monitoring and maintaining computer systems and networks;
• Office automation support and identification of requirements and ensuring customer satisfaction
• Provide Technical support for the development and maintenance of ICT hardware and software infrastructure across various levels and campuses.
• Providing support, including procedural documentation and relevant reports; supporting the roll-out of new applications;
• Provision of ICT facilities, including delivery of advice, acquisition of equipment, training, support and maintenance
• Provision of staff ICT training, directly or through third parties, including development of an ICT training plan.
• Resolves support tickets and issues
• Responding within agreed time limits to call-outs;
• Setting up new users' accounts and profiles and dealing with password issues;
• Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• Testing and evaluating new technology;
• Troubleshooting and fixing system problems and service requests, and providing high-level technical support for unresolved service desk issues
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults; replacing parts as required;
• User and client support