ICT/T4D Coordinator at Mercy Corps

General Position Summary

The primary role of ICT/T4D Coordinator is to oversee and maintain all aspects of a MCK (Head/Regional office in Nairobi and all field offices) ICT Systems/infrastructure and effective programs to deliver programmatic impact through the savvy application of technology. This includes maintaining networks, servers and security programs and systems. The ICT/T4D Coordinator manages the upgrade and installation of new hardware and software, perform troubleshooting to address any problems with computer systems, and assess viruses and potential threats to the organization network. S/he supports the use of email accounts, create and change passwords, make suggestions for improvements to computer systems, backup data and perform data recovery if needed. Additionally, S/he is responsible for promoting the use of ICT within MC through research, training, webinars, how-to guides and by building and managing an active ICT4D community of practice among team members. The ICT/T4D Coordinator will coordinate with the Regional IT System Administrator, Regional ICT4D, Operations Director and other designated persons.

Essential Job Responsibilities

ICT Systems Administration

• Read and understand the MC IT Systems Policy on appropriate use. Orient staff on appropriate use and monitor user activities to ensure adherence to these policies.
• Conduct staff training on computer basics and the use of office applications and the use of the existing networks. Assist, as needed, with developing applications or databases for program and operational staff.
• Responsible use and confidentiality of any information identified as sensitive.
• Regularly update anti-virus programs and ensure the entire network and computers are virus-free.
• Ensure the Global IT Policy and IT Disaster Recovery plan is in place and implemented, coordinate with Internal Auditors on IT audit and compliance requirements.
• Under the guidance of the Regional IT Systems Administrator, undertake the repairing and maintaining of LAN-s, Managing Cisco Meraki Appliances, internet systems, and general IT maintenance and training– as per needs outlined by the Head of Offices and Operations Director.
• Oversee repair of computers and IT equipment at a local level, when possible - facilitate and advise on best, safest and most economical solutions in consultation with the Regional IT Systems Administrator.
• Maintain an efficient Local Area Network for MCK offices. Current designs are appropriate for the programmatic needs for the country office and any additions or changes require planning and prior approval by Regional IT Systems Administrator and Operations Director.
• Identify equipment and accessories required for the smooth functioning of computers and IT equipment in MC offices. Facilitate the purchase of items through the Procurement Team.
• Manage the creation and deactivation of staff email addresses as requested by HR department
• Assist in administration functions as needed; assist logistics staff in inventorying and tracking of ICT assets.
• Assist in identifying specifications, relocation, and assembly of any equipment including computers, printers, and accessories in all offices, as required.
• Collaborate with other African and Global IT Administrators in Knowledge sharing and support.
• Ensure that the Local or Online backup system is running smoothly by conducting regular backup checks and offsite backup for Local backup systems or make sure that staff store MC data on their Online backup account for an Online backup system.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to MC and to not jeopardize its humanitarian mission.

TECHNOLOGY FOR DEVELOPMENT

Improve the effectiveness of MCK programming through the application of ICT by:

• Co-designing and co-implementing technical solutions with field teams, program design teams, and proposal developers.
• Providing remote implementation kick-off and ongoing support to field teams for simple projects.
• Providing direct in-the-field implementation support for complex projects.
• Working with senior leadership, field leadership, and dedicated local and regional actors to design and implementation of advanced and innovative technological solutions to key problems.
• Designing, developing, and managing a T4D community of practice among program and technical staff, and open to all interested team members.
• Developing and delivering trainings, webinars, how-to’ and other guides on key topics of T4D design and implementation to technical and program teams.
• Assessing and recommending T4D tools, services, vendors, and other partners for use by program teams.
• Working with T4D tool and service vendors to iterate and improve their offerings for MCK use.
• Engaging with the broader T4D community including NGO and impact focused technology companies and peer agencies to keep informed on key developments in the field
• Tracking key advances in technology and innovative applications to keep fresh and updated on latest developments.
• Understand emerging technology trends and potential organizational impacts.

Knowledge and Experience

• A minimum of five years’ experience in information technology systems (IT).
• A relevant university degree in computer sciences is desirable.
• Experience in both hardware and software requirements in local area networking (LAN); experience in the configuration of an internal email system as per the local area networking (LAN).
• Good knowledge of Managing Cisco Meraki Appliances, a good understanding of firewall, traffic shaping and proxy, G Suite, M365, TCPIP settings, Linux and Windows applications.
• Good experience in managing ICT4D projects in field offices.
• Experience for upright maintenance of all internet account, Logins and account status.
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.
• Ability to troubleshoot, plan and design low maintenance systems is a must.
• Ability to troubleshoot and maintain both wireless and cable connections is required.
• Must understand, follow and implement existing policies on IT equipment use and best practices.