AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to provide port, ocean, logistics and railway solutions.
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Dispute management / resolution on Local Import issues / queries / rates with various shipping lines (14 days upon request).
Reporting (daily / weekly / monthly)
Container Logistics
Tracking of Seafreight FCL containers under clearance to manage Turn-around KPIs from time Container discharged from vessel until empty relocation to depot (Daily).
Disbursements (Demurrage / Detention costs payments (24Hrs upon invoice receipt), recoveries & refunds management (request refunds 48Hrs upon empty return) and follow-up for reconciliation of shipping line accounts (Weekly).
Deconsolidation, Freight-collect, Doc Hand overs
Shipments tracking, timely sharing vessel schedule details to client 'agents.
Documents handover (72Hrs before vessel arrival), s/line payment approvals & recoveries (24Hrs upon receipt).
Overseeing Deconsolidation / Handovers / Break bulk operations: Approval of draft recovery invoices for billing . Reconciliation (weekly)