iHUB Community Manager at iHUB

Job Description

As Community Manager, you will lead engagement with community(ies) of Creative Economy stakeholders including creatives / creators, sector support organisations like hubs, associations and collectives, service providers and freelancers, employers, and business owners etc.

In this role, you will manage the daily operations of the Creative Economy community ecosystem. Build models, metrics of success and growth strategies, ensuring long-term success and growth of the community.

• Fostering a sense of community by building relationships with the community across a range of stakeholder types.
• Stimulating engagement by interacting with followers and the Creative Economy audience.
• Responsible for developing the content strategy across all social media channels, with a strong focus on Tiktok, Instagram, Facebook, YouTube, our website and other bespoke community engagement tools in use.
• Understand the online user experience and consumer journey and suggest improvements to how we better engage with our audience directly.
• Liaise with the Communications Unit to monitor analytical reporting in line with KPIs.
• Analyse the effectiveness of our engagement and social media campaigns to shape the next wave of activity.
• Ensure all communication and tone of voice is consistent with our brand identity.
• Measuring the interaction level with the community;
• Monitoring answering questions, comments, and customer queries in a timely manner
• Monitoring the success of campaigns and analyzing community and social media data
• Preparing detailed weekly and monthly reports on social media activity;
• Monitoring and registering the increase or decrease in the follower volume; and tracking users’ interactions, such as likes, comments, and shares by employing analytic tools.
• Overseeing the publishing of relevant content, such as blog entries, on a regular basis and the relevant impact on audience across hubs
• Staying up-to-date on social media tools and best practices.

Qualifications

Do apply if you have a keen understanding of:

• How Creative Economies work and how the communities in the sector operate.
• Tools and strategies that enhance community engagement both online and offline

Successful candidate will have the following experience 

• Bachelor’s Level or Equivalent in communication, English, journalism, marketing or a related field.
• 3-4years of social media marketing/content and  campaign management experience to deliver against clear metrics for engagement.
• 2+ years in social community management including Facebook, Instagram., LinkedIn, Twitter and YouTube are essential.
• At least 2 years understanding of community networks and - design, functionality, strategy.
• Solid understanding of more emerging platforms such as TikTok, Clubhouse, etc.
• Wide knowledge of digital marketing methods - including content marketing, social media, and online advertising.
• Knowledge of Hootsuite, mail chimp or similar programs to manage online postings on different platforms.
• Proficient in Google Analytics.
• Organisational skills to handle multiple priorities in a fast-paced environment.
• Excellent verbal, written, and presentation skills. Excellent communication skills to engage with technical and non-technical peers.
• Experience of working in a large, complex organization with extensive stakeholder management experience
• Knowledge of marketing trends and techniques.

Additional Information

Job Location

• The role can be based anywhere in Africa although Lagos, Nairobi or Kigali are preferred

What We Offer

• Paid time off
• Healthcare coverage
• A highly collaborative team environment that will support your professional and personal growth
• Work alongside great talent.
• A culture of learning and innovation. 
• Opportunities for career growth and training.
• Interaction with industry leaders and forward-thinking people. 
• A chance to make a social difference.
• Overall fun company.