Information Technology Assistant at LawAfrica Publishing Ltd

6 months temporary contract.

Operations Department.

Summary:

The holder of this position will be responsible for supporting system users to enable them to contribute to the company's objective.

Principal Accountabilities:

• Managing user problems by sorting and logging user calls in the User support register;
• Monitor data center health using pre-existing management tools and respond to hardware issues as they arise: help build, test, and maintain new servers as needed.
• Supporting operationalization of the company’s digital platform (E-books, LLR). Oversee and evaluate the functionality of the website performance, to develop, maintain and update website content.
• Generating and update the IT assets register, perform routine audits of the system, including all backups.
• Assisting vendors during preventive maintenance.
• Developing downloadable PDF catalogs for both print and electronic products complete with graphics for ease of reference and appeal.
• Styling and uploading cases under the IT Officer’s supervision.
• Support Internet, intranet, LANs, WANs, and network segments.
• Maintaining an up-to-date inventory of computer hardware including model, serial numbers, and use.
• Cleaning servicing and backup of all equipment monthly.

Qualifications & Experience:

• BSc Information Technology or equivalent area of study.
• Qualification in I.T system preferably MCSA/ MCSE
• Minimum of 3 years in a technical or IT position
• Excellent technical knowledge of and experience with emerging technologies including but not limited to Microsoft Active Directory, Microsoft Office 365 and Exchange, SharePoint, cloud-based storage systems, Windows OS, MS Office suites, Citrix, and PowerShell.

Skills & Competencies:

• Advanced computer skills
• Skilled in IT security, ERP Management especially Navision, network ad infrastructural management, and IT project management
• Possess quality of integrity, credibility, and commitment to the company’s mission
• Have negotiations and analytical skills
• Ability to prioritize and work in a high-pressure environment