Installation Supervisor at Sheer Logic

• Responsible for onboarding, training and performance management of minimum installers. Tracking job ticket status and material inventory for installations, repairs and maintenance.

KEY ACCOUNTABILITIES

• EXPECTED END RESULT (“WHAT”)    SUPPORTIVE ACTIVITIES (“HOW”)
• Manage Job tickets for installation closed Leads    
• Coordinate with dispatch for daily appointments for the installers
• Coordinate the transportation of material and stage for installers to the customer’s’ premises.
• Ensure 100% successfully completed job tickets as scheduled by the installers
• Track job ticket status to close leads
• Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible.
• Inventory management of FWA CPE/FTTX ONT +Installation Material at assigned stock point    
• Approve additional installation material beyond standard kit or collection of additional installation payment from customer
• Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work
• Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers
• Reconcile inventory and accessories picked vs deployed by installers
• Daily tracking of team members attendance in gate meeting and prospects logged requirement
• Closure and Installation fulfilments
• Daily tracking of lead closure and installation fulfilment
• Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place
• Tracking and monitoring Performed installation work (civil+ electrical) at customers premises    
• Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure
• Provide Reports of Works done with the corresponding time sheet for daily submission.
• Sign off return/ refund on failed customer acceptance of installation
• Tracking job ticket status
• Supervise completion of tasks within the allotted time frame for the installers
• Team Management    
• Responsible for onboarding and training the installers
• Conduct performance Management of the installers

DIMENSIONS

• All KPIs to be agreed
• Other Dimensions
• Installation Supervisor will manage a maximum of 15 installers

SKILLS & KNOWLEDGE

Educational Qualifications & Functional / Technical Skills     

• Networks, Technical or electrical or equivalent qualification
• Professional Qualification in Project Management Techniques
• IT Literacy and business education, an added advantage
• Able to operate in a performance driven organization
• Strong troubleshooting abilities
• splicing and racking abilities