IP Support Engineer at MTN

The IP Support Engineer will be a qualified individual who is avid to be part of a team at GlobalConnect Kenya (“GC Kenya”) inspired by our belief that everyone deserves the benefits of a modern connected life. They will form part of the technical design and support group responsible for the technical overview of the MTN fixed connectivity infrastructure as well as to support other business units with the utilization of the assets. The position holder will alongside the below, oversee the delivery of IP service to Wholesale, MTN OPCO.

Key Responsibilities:

• Support the delivery of IP/MPLS service to the customer
• Monitor the IP/MPLS network and support for design and implementation
• Support IP address management strategy across the OpCo and Global Network border
• Support delivery of overall product for IP/MPLS global products (IP/MPLS, Peering, VPN, IP/MPLS and network security services)
• Assist to prepare High Level Design and Low-Level Design planning documentation
• Align the Quality of Services definition and KPI across the Global and OpCo IP/MPLS networks
• Support in developing policies and procedures for the Global IP/MPLS network
• Perform automated off-line MPLS traffic engineering, leveraging exclusive algorithms that optimize resource utilization and ensure service survivability
• Interface with MTN Kenya sales, business development and other technical business units and support the design of enterprise grade multi-country networks (for GEBU)
• Be proactive in recommending improvements to the OpCo IP/MPLS network infrastructure in the drive for best-in-class service availability and reliability
• Support in defining SLAs and customer-specific reporting of this service, both internal (OpCos) and external end customers
• Provide higher technical support to OpCo operations teams with regards to IP/MPLS infrastructure and escalate to vendors the major issues
• Act as an interface between the internal / and external customers and provide all parties with expert engineering support
• Support Defining and update the existing installed base of networks & products across MTN Group as part of a product catalogue
• Address possible future requirements of customers in product roadmap using market insights and research
• Continuously identify key gaps in the infrastructure in order to create a homogeneous global IP/MPLS based on market priorities
• Manage vendors with particular regard to maintenance agreements, incident management and software deployment and circuit provision
• Supervise IP/MPLS services’ implementation covering the installations, testing & handover

Education:

• Minimum 3 Year Academic Degree in Technical/ Engineering Degree/Diploma or similar qualification
• CCNA, CCNP or equivalent Associate and professional certification

Experience:

• 5+ years in relevant experience in the international telecommunication wholesales infrastructure industry in IP/MPLS Network Solution and Architecture design, configuration, and testing
• Relevant experience with IP networks, Minimum of 3 years of experience with multiservice platforms, routing platforms, routing protocols SIS/RIP/RSVP/OSPF/BGP/ BGP/ and troubleshooting down to packet level

Competencies:

• Ability to maintain a large network with complex network technology
• Excellent TCP/ IP networking skills
• Detailed knowledge on the international telecommunication infrastructure industry in regard to latest industry trends and competitive landscape within the MTN footprint
• Strong understanding of IP networks, with proven experience with MPLS technology including L2/L3 VPN and traffic engineering
• Effectively manage processes and solutions to maximize efficient work within the business unit Desire to provide inputs for new product development and management
• High communication and presentation skills to efficiently manage partners, customers, and colleagues within MTN business units
• Strong analytical skills to be able to execute market analysis, competitor landscape reports and customer monitoring
• Understanding the connectivity infrastructure wholesales landscape with a focus of emerging markets
• Work proactively across multiple cultures and languages within the MTN footprint countries - Strong computer literacy

Key Deliverables:

• Work together with other MTN business units to provide analysis and inputs for strategy, financial planning, and reporting in regard to MTN fixed infrastructure IP/MPLS services
• Manage customers and make sure that the service is delivered on an agreed level of quality
• The role will involve participation in Fault, Incident and Change Management processes as part of operations during the support of MTN Services and Customers.

Additional Information: The Role is Shift Based hence the position holder will be required to work from MTN SOC offices in a shift set-up (Nights, Weekends and Public Holidays to cover a 24 x 7 Operations structure).