IT Associate- LIFT NK at Boma Projects

KEY RESPONSIBILITIES:

IT Support

• Provide End-user support for hardware and software challenges.
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Update existing /create new IT user manuals and training materials for all technology related activities in the organisation.
• System and Network problems, diagnosing and solving hardware or software faults.
• Replace parts as required i.e., Laptops, Printers, Tablets etc
• Maintain an updated inventory list of all technology items within BOMA.
• Research new electronic devices and make recommendations for procurement.
• Test and evaluate new technology.
• Provide maintenance and servicing on all technology assets.
• Provide support, including procedural documentation and relevant reports.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles on MS 365, Salesforce, G-suite.

Systems

• Assist with creation of reports, dashboards, surveys, jobs and other Salesforce related needs.
• Create, edit and field map surveys created using Taroworks.

REQUIRED QUALIFICATIONS:

1. Bachelor’s degree in information Technology, business information technology, business systems engineering, computer networking and hardware, computer science or other relevant degree.
2. At least one year of experience performing IT support and maintenance for hardware and software.
3. Able to multi-task and adhere to project timelines.
4. Strong communication skills able to express information to individuals or groups effectively, taking into account the audience and nature of the information.
5. Able to identify problems, use sound judgment to generate and evaluate alternatives, and to make recommendations.
6. Strong attention to detail - Is thorough when performing work and conscientious about attending to detail.