IT Coordinator at Village Enterprise

The IT Coordinator will be responsible for overseeing and maintaining the organization’s current technology solutions, assets, and resources across Kenya, including mobile for data collection and program delivery, training and general technology support.

He/She will report directly to the Director of Technology Solutions but will also have regular liaison with the Kenya Country Director to support Village Enterprise’s core program operations. He/She will also work closely with other staff in supporting various functional teams, including Monitoring & Evaluation, Innovations, and Finance & Administration.

Job Description:

This is a dynamic position that requires an energetic individual with an innovative mindset and passion for inventing, implementing, and supporting technology solutions that work for the bottom of pyramid individuals in remote rural locations. These initiatives will be implemented through our network of business mentors whwill require adequate capacity tuse and implement technology with minimal reliance on technology staff. Some of the specific roles for this position include, but not limited to:

• Hardware Management and Technical Support
  • Develop new and sustain existing relationships with vendors in line with market quality standards in procurement and maintenance of computers and ICT equipment tmeet the work needs of field teams
  • Manage inventory of IT assets (laptops, tablets, phones, & other hardware/software), including enrollment of devices in mobile device management (MDM) software. With support from the supervisor, develop inventory review log, maintenance plan, and documentation standards including – but not limited t– an asset management system tensure constant visibility of asset custody, issuance and return
  • Provide remote and in-person technical support for maintenance and troubleshooting of hardware/software issues for all offices and functional teams in Kenya
  • Review and optimize technology set-up in field offices, including but not limited tinternet systems/providers, surge protection, sharing and security of devices/networks, and replacement of office hardware
  • Support the development of annual technology budget based on human resource and programme resourcing requirements
  • Standardize and document processes for set up of new devices with appropriate software and settings
• Innovation
  • Participate in technology planning in collaboration with the other members of the programmes and technology solutions team
  • Meet and engage with Impact Creation team regularly tunderstand objectives and upcoming projects
  • Support Innovations team in rollout of technology-related pilots using the lean testing approach of Human Centered Design
  • Implementation and capacity development
  • Develop draft documentation for processes and procedures regarding IT systems for both administrators and end users Documentation includes but is not limited to; IT administration manuals, policies for management/maintenance/ replacement, end user training documents, and security protocols
  • Conduct annual refresher trainings (either remote or in-person) on use of current systems and hardware
  • Conduct ad hoc training for new employees and for rollout of new systems/hardware. Work with HR department tdevelop standard onboarding training
  • Systems/Software Maintenance and Support
  • Provide field support for administration of cloud systems, including but not limited tcloud file management (Box), email (G-Suite), project management software (Wrike), and virtual meeting software (Zoom/Google Meet)
• Safeguarding:
  • "Safeguarding at VE is everyone’s responsibility"
  • Monitor the content being stored on VE digital equipment tensure nsexually inappropriate material is being shown tstaff or program participants
  • Ensure compliance with VE’s safeguarding policies and Code of Conduct in all programs, operations and practices
  • Report any incident of child or adult safeguarding in program operations for appropriate action and follow up

Qualification and Experience

• The ideal candidate for this position should have a bachelor’s degree in Education and ICT/Computer Science (or closely relevant combination) with at least 3 years working experience in management of information systems, training and troubleshooting/ support and remote device management tools.
• A creative person, with an invention mindset, whcan develop ideas and follow through innovative ideas for enhancing efficiency, scale and impact using existing and new technologies
• A self-starter with the ability twork and proactively seek solutions ttechnical and implementation challenges with minimal supervision
• A critical success factor for this position will be the ability tconduct trainings and ensure that field staff are able tindependently use hardware and software resources and cascade technical skills tbeneficiaries at the bottom of the pyramid (BoP) and our work in remote locations. As such, a background or previous experience in training and knowledge transfer initiatives is a key requirement for this position
• Demonstrated expertise in IT equipment installation, configuration, maintenance and troubleshooting for desktop, mobile and cloud-based application, internet and network systems including, but not limited tproject management, impact measurement databases, remote meeting and document management platforms
• Strong written and oral communication skills
• Clear basic understanding of development, implementation and monitoring of IT management, security and ethics policies and procedures
• Strong vendor negotiation skills with focus on value for money without compromising quality of products and services sourced and acquired by the organisation