IT - Graduate Management Trainee at DHL

• Are you an IT professional who is passionate about systems applications that offer centralized communication in making business processes efficient and effective?
• We are looking for someone with entry-level experience in IT business solutions. The GMT role is to support the IT team in ensuring that users receive appropriate IT assistance in a timely manner. As a GMT, you shall work with the service desk team as a central communication unit that provide a single point of contact between the business and IT.

About The Role Key Duties And Responsibilities

• Respond to users calls and tickets regarding IT issues, action / forward to ISM or Applications team.
• Assist in the deployment of service management tools and methodologies.
• Work closely across functions and with the international IT community to handle and resolve incidents promptly and effectively.
• IT asset management responsibilities.
• Follow-up with ISM/Apps team on solutions to feedback to users request or incident raised.
• Communicate to the business on any IT service issues, incidents or request.
• Notify users on any IT service degradation or downtime.
• Manage IT Asset register for Kenya.
• Manage IT procurement for Kenya.
• Manage relationship between business and IT Suppliers.
• Assist the business in user support and any other IT related request or incident.
• Timely monthly incident management reporting to the IT lead.

About You

• Bachelor’s degree in IT.
• Software Product Management.
• High level Data Analysis Skills and Basic Database knowledge.
• Good in SQL.
• Excellent communication skills (verbal and written).
• Well organized IT personnel