IT Lead/Manager at CURE International

ESSENTIAL DUTIES:
Technology Deployment and Provisioning

• Deploy and support LANs, WANs, network segments, the Internet, and remote access systems.
• Install new / rebuild existing servers and configure hardware and peripherals, services, settings, directories, storage, etc., in accordance with the CURE International IT standards and project/ operational requirements.
• Configure and deploy desktop & laptop computers, Chromebooks, tablets, printers, routers, switches, firewalls, phones, smartphones, and software solutions.
• Develop and maintain documentation of deployment, installation, and configuration procedures.
• Research and recommend innovative, and where possible, automated approaches for system administration tasks.
• Create, update, disable, and delete user accounts and user access permissions per request.
• Implement technology, security, data backup & privacy best practices and process improvements across the Hospital, as prescribed by CURE International’s Technology department.
• Guide staff on acceptable AI use while enforcing CURE International policies for AI tools, IT security, and data privacy.

Technology Maintenance and Support

Support all IT functions across the Hospital, including:

• Enterprise applications (include communications, collaboration, electronic medical records (EMR), inventory management, human resources, financial management, and accounting systems and tools)
• Physical servers, virtual machines, desktop & laptop computers, tablets, Chromebooks, tablets and mobile devices
• Network and security/access administration
• Information/data backup, management, and protection
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs, such as backups.
• Administer servers, virtual machines, desktop & laptop computers, tablets, Chromebooks, printers, routers, switches, firewalls, WiFi access points, phones, tablets, smartphones, operating systems, and software.
• Perform regular security monitoring to identify and remediate possible security risks or intrusions.
• Ensure automated daily backup operations are functioning correctly and that all required files and system data are successfully backed up to local, external network-attached, and offsite cloud storage.
• Repair and recover from hardware or software failures. Coordinate and communicate promptly with impacted users and services, sharing regular status updates.
• Regularly apply computer operating system security patches, updates, and upgrades, as well as upgrade administrative tools and utilities.

Supervision and Training

• Provide leadership, mentoring, coaching, training, and day-to-day management of the IT Officer (if this position reports to the IT Manager/Lead position).
• Provide hospital staff coaching and training on using all CURE’s technology hardware, software, and systems.

Resource & Budget Management:

• Manage IT budgets, resources, and vendor relationships