IT Manager at Globeleq

Strategic

• Implementation of corporate IT strategy within the local business units
• Maintain a local IT governance model, including policies and procedures, and ensure ongoing alignment with the corporate governance model
• Work closely with wider Globeleq IT Team on group projects and initiatives
• Develop and implement disaster recovery and business continuity plans for IT systems and services
• Development and maintenance of local IT budgets
• Improvements to existing IT infrastructure and service as appropriate
• Monitor and identify technology trends for potential impact or opportunities

Project Management

• Develop business case and obtain business approval for IT projects
• Shape the IT projects portfolio
• Design optimum outsourced and internal resource mix
• Lead projects delivery
• Provide regular updates to the business leadership
• Undertake post project implementation review
• Supplier Relationship Management
• Review and seek opportunities to improve existing commercial agreements and/or introduce new suppliers as appropriate
• Management of supplier relationships as necessary to deliver cost effective and efficient solutions and services to the business
• Maintenance of existing purchasing arrangements and identifying and leveraging opportunities to spend on IT products, services and solutions

Operations Management

• Responsible for operational support models for local business units
• Manage operational IT support staff
• Develop and agree performance objectives, and undertake reviews with members of the team as necessary
• Review, develop and implement improvements to IT procedure as necessary
• Work closely with local OT / SCADA Teams and provide support where necessary

Skills

Personal Qualities

• Exceptional interpersonal skills, with a focus on rapport building and listening
• Ability to absorb and retain information quickly
• Ability to work well under pressure and keep a clear head
• Capable of multi-tasking in a high paced environment, with the ability to prioritize and execute tasks in an efficient manner
• Exceptional customer service orientation
• Have a strong work ethic and positive can-do attitude
• Ability to make well-reasoned decisions and exercise appropriate judgment from all available data
• Strong understanding of and demonstrable success at addressing technical IT issues
• Practical and logical approach to problem solving and solution finding
• Ability to influence others, including the senior management team
• Excellent written and verbal communication skills
• Strong planning and organising skills, including project management skills
• Achievement focussed
• Team worker

Technical (Essential)

• Microsoft Windows Server 2019 / 2022
• Microsoft Windows 10 / 11
• Active Directory 2019 / 2022 forest & domain level
• Microsoft Azure (including Active Directory and Intune)
• Group Policy / Intune Policy configuration and management
• Microsoft Office 365 (including Exchange, Teams and SharePoint)
• Server Hardware experience in HP and Dell
• Cisco / Juniper switch configuration and administration
• Palo Alto firewall configuration and administration
• Polycom VC configuration and administration
• VMware Server configuration and administration
• NetApp Storage configuration and administration
• Veeam O365 and Win Server configuration and administration
• Mobile device setup and support including Android and Apple devices
• Broad understanding of IPsec and SSL VPN technologies
• Good proven documentation skills
• Enterprise level networking including campus LAN design, TCP/IP stack, VLANs, VLAN trunking, QoS, SNMP, BGP, FTP, DNS, sub netting.

Technical (Desirable)

• A broad understanding of the ITIL framework specifically change management and service management
• Thorough understanding of storage technologies including LUNs, volumes, iSCSI, VIP, HA configuration, RAID configuration, IOPS and data de-duplication
• A broad understanding of OT / SCADA systems and their interfaces with IT Networks

Experience, Knowledge & Qualifications

• Must have significant experience of working in a service orientated IT environment
• Must have significant experience of delivering successful IT projects
• Must have significant experience in working unsupervised or in small IT support teams
• Must be educated to degree level in Computer Science or similar
• A minimum of 5 years' experience in a similar role