IT Officer and PBX Administrator at ENGIE

Job Purpose/Mission

• Responsible for effective overall supervision of company’s Information Technology system administration through installation and configuration, operation, and maintenance of systems hardware, software and related infrastructure.

Responsibilities

• Support and champion our Global IT strategy, with priority focus for Kenya.
• Support uptime, resiliency, and redundancy requirements for the Kenyan entity.
• Accountable for troubleshooting, technical support, diagnosis, and change management to maximise functionality and up-time of internal and third-party networks, hardware, software, applications, and other virtual environment infrastructure.
• Manage ERP Server with periodic updates, backup and overall Technical Support on ERP Solutions within the regional BU.
• Administration, and Supervising engineering of system administration related solutions for various projects/operational needs of EEA Kenya, Internal IT Systems and Infrastructure with consultations with the central team
• Support gap analysis of IT systems, staff, and vendors with recommendations and budget requirements to management.
• Overall performing of daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups in the country
• Ensure IT related assets are maintained and properly assigned.
• Prepare monthly, quarterly, and annual reports by summarizing all the activities carried out within the IT section with a view to submit same to the superior for consolidation with other reports within the EEA Kenya
• Support evaluation, onboarding, and assess and report performance of IT vendors to management.
• Recommend and lead change management activities in Kenya that minimise service disruption impacts on internal users, including planning and cost-effective execution of office capacity increases.
• Ensure redundancy, resiliency, and identify dependencies for networking infrastructure and software applications.
• Management and administration of IT projects
• Adhere to global IT budget in coordination with local management.
• Help implement and enforce Information Security policies.

Accountabilities

• IT Team Performance
• Enforcement of IT Data policy
• Quality of departmental service
• IT asset management
• S/he is accountable for adherence to the company’s IT budget
• S/he is accountable to check before approving all financial request

Knowledge And Skills
Experience :

• Minimum of 3+ years of experience in IT
• Experience supporting an IT helpdesk strategy.
• Experience working in a start-up environment.
• Experience in Budget Management, Performance and Team Management
• Excellent Analytical skills, Coaching Skills, Interpersonal Skills, Negotiation Skills and IT networking skills, troubleshooting
• Experience supporting implementation of company-wide IT solutions improvements
• Familiarity with Mikrotik Router board, Asterisk PBX / Telephony, database development and maintenance, major Operating System Clients (OSX, Windows, Linux) Server Monitoring Systems
• Experience evaluating and managing IT and network suppliers/vendors
• Excellent sense of urgency and time management with high organizational skills
• A passion for community for community development through sustainable renewable energy solutions is an added advantage

Qualifications :

• Degree in IT/ BBIT/ Computer Science/ Computer Engineering
• CCNA / MTCNA / CISA Certification are added advantages
• 2+ years’ experience supporting IT, infrastructure, and network support teams, preferably for a global company with distributed offices & staff .

Language(s):

• English
• Swahili

Technology :

• Experience and Proficiency in Network Administration, PBX Management, ERP Systems, MS Office, Computers and Smartphones