IT Officer at Cerba Lancet Kenya

Knowledge, Experience and Qualifications

 For appointment to this post, a candidate must have;

• Bachelor's degree in Computer Science, Information Technology, System Administration.
• Working knowledge of virtualization, VMWare
• Microsoft Certified Solutions Expert (MCSE) or Microsoft Certified Solutions Associate (MCSA)
• Cisco Certified Network Associate(CCNA) or Cisco Certified Network Professional (CCNP)
• Certified Unix Administrator and any additional relevant ICT certifications

Technical Competencies

• Good written and oral communication skills
• High level of attention to detail
• A high level of confidentiality and courtesy
• Excellent listening and organizational skills
• Ability to handle conflicts
• Ability to keep to time and other commitments
• Ability to cope with work, time and people press
• Ability to understand the business environment
• Ability to work well in a team or independently
• Ability to monitor work activities or performance of others
• Ability to identify and define problems and solutions
• Ability to identify user needs, develop service standards and deliver service excellence
• High level of integrity and Interpersonal skills
• Ability to deliver results in a complex and dynamic environment
• Ability to work with minimum supervision under strict deadlines

HARDWARE

• Installing, configuring, and upgrading hardware
• Maintenance of computers peripherals, printer, internet & e-mail, security, data backup and recovery
• Troubleshoot Hardware problems, diagnosing and Replace parts as required.
• Develop Flow diagrams and written instructions to repair a fault or set up a system.
• Interfacing of Laboratory equipment’s to Lancet Laboratory Information Systems(Meditech) and ensuring that data is directly transferred from the Analysers to Meditech to avoid transcription errors in medical results. Also, follow-up on interfacing of systems with clients and partners.
• Conducting electrical and safety inspections for computer equipment
• Follow up on maintenance support IT system at Head Office and Branches
• Configure and install telephone extensions and associated terminal equipment.
• Perform all work associated with the maintenance, testing, alignment, modification and operation of telephones, mobile, tablets, satellite and audio-visual equipment to support the operational communication requirements of the organization.
• Assist with documentation of Communications systems and inventory such as simple moves, adds and changes.

SOFTWARE

• Install and configure operating systems, applications, Antivirus and run regular updates.
• Install software, and update antivirus at both head office and branches
• Set up new users' accounts and profiles and deal with password issues
• Carrying out daily /weekly/monthly procedures such as Running back-up on Meditech Servers, Setting Print Sites, Routes, Line classes, Running Management Reports to confirm that no unprinted reports are hanging on the system & Refresh the Mail Server to ensure that all reports are delivered to doctors via email
• Ensuring that Network resources are available to users including Setting up new Users Accounts Profiles, granting access to Intranet and internet services and dealing with Password Issues
• Ensure that desktop computers interconnect seamlessly with diverse systems including associated validation systems such as Scripting PC, fax Servers, Email Servers, Meditech Servers, nYna, POC HMIS, Scubed, LogicalDoc, Claims, Claxom, LogisOnline, Collaborator, Navex, Sage, Qcontact, Office 365 and administrative systems.

NETWORKING

• Designing and planning the network
• Configuring and installing various network devices and services,
• Monitoring performance and ensuring system availability, monitoring system resource utilization,
• Investigating faults in network, securing networks, arranging scheduled upgrades and updating network equipment
• Identifying and solving any problems that arise with computer networks and systems.
• Consulting with clients to specify system requirements and design solutions.
• Ensure partners systems are accessible on the organisation’s network (Smart, M-Tiba, Slade, Safaricom etc)
• Ensures security of data, network programs and backup systems
• Liaise with ISP & Telecommunications carriers/third party providers in relation to the monitoring and escalation of reported faults to ensure operational communications are maintained with minimal disruption to users.

USER SUPPORT

• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Follow up on maintenance support for IT system at Head Office and Branches
• Respond within agreed time limits to call-outs & Work continuously on a task until completion.
• Resolve issues immediately or log and escalate as appropriate.
• To support and advise on downtime procedures and business continuity to ensure that they are
• adopted successfully in their allocated local work area.
• To ensure that all system and process issues and incidents are logged and tracked on CLAIMS
• Maintain current and accurate inventory of technology hardware, software resources & Maintain log

Key Duties and Responsibilities

• Contributes to planning and development of the digital marketing strategy as part of  Pathologists  Lancet Kenya  marketing strategy
• Custodian of all social media handles
• Custodian of the social media policy and ensure that members of the organization adhere to it by having bi annual training and sensitization
• Together with immediate manager role holder is responsible for planning and controlling the digital marketing budget and spending by allocation budgets to different channels
• Develops and maintains Lancet’s social media presence across all platforms and keeps them updated
• Reviewing and optimizing the design and content of all online assets including the company website and social media page
• Actively designs activities that would increase the organizations online presence across all platforms as per the targets that are set out
• Measuring & reporting on the performance of the all-digital campaigns as well as various analytics
• Provide weekly reports to line manager to ensure progress is evaluated and tracked
• Scans the digital environment to identify trends, insights and best practice and use this insight to secure downloads and improve customer engagement
• Ensures the website is regularly updated
• Liaise with website developer to implement changes to the website, ensure back-ups plus continuous enhancements and maintenance
• Actively maintains customer relations through online customer engagement by answering queries, dealing with online customer complaints and compliments and sharing relevant information to the concerned department through email and sms
• Participates in crisis management as a result of negative online publicity, by flagging any -ve feedback or misinformation to senior management for deliberation, direction and action
• Support business units in lead acquisition through digital campaigns to ensure that leads convert into sales.
• Design and oversee all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
• Run reengagement and app install campaigns
• Develop and monitor digital campaign budgets.
• Prepare accurate reports on the performance of all digital campaigns and continually improve results.
• Evaluate and act on important metrics that affect our website traffic, lead generation/conversion.
• Work with the team to brainstorm new and innovative growth strategies.
• Oversee and manage all contents, give-aways, and other digital projects.
• Conducting market research through A/B testing to drive better results.
• Supervising and managing all digital activities including websites, e-commerce, and social media.
• Keeping abreast of the latest consumer and marketing trends and advancements in technology.
• Comes up with original and creative marketing materials by developing concepts, graphics designs and layouts that aid in promoting brand visibility. e.g. Banners, brochures front office communication etc.
• Plays a role in ensuring that new tests and products have the necessary content and marketing materials and that these are distributed to the Client Relation Officers
• Distribution of all organization collaterals
• Plays the role of newsletter administrator for both internal & external audiences by ensuring timely production of newsletters also ensures they circulate in a timely manner.
• Custodian of all company communication including brochures, flier’s newsletter and ensures their distribution across all sites and functions
• Develop, plan and execute internal communication campaigns

TRAINING

• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Follow up on maintenance support for IT system at Head Office and Branches
• Respond within agreed time limits to call-outs & Work continuously on a task until completion.
• Resolve issues immediately or log and escalate as appropriate.
• To support and advise on downtime procedures and business continuity to ensure that they are
• adopted successfully in their allocated local work area.
• To ensure that all system and process issues and incidents are logged and tracked on CLAIMS
• Maintain current and accurate inventory of technology hardware, software resources & Maintain log