IT Projects Manager at Commercial International Bank (CIB) Kenya

Job Purpose Statement

The Projects Manager will be responsible for leading, planning, executing, and closing multiple high-impact projects across the Bank, ensuring alignment with strategic business goals and regulatory requirements. The role will oversee the full project lifecycle from initiation through delivery and post-implementation review, managing the IT Projects team, budgets, and timelines while ensuring adherence to governance standards and quality expectations.

Key Responsibilities

Functional Responsibilities

• Lead the planning and implementation of strategic technology and business transformation projects across the Bank.
• Define project scope, objectives, success criteria, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop and maintain detailed project charters, work plans, budgets, risk registers, and progress reports.
• Oversee project governance, ensuring compliance with internal policies, regulatory requirements, and audit standards.
• Manage cross-functional project teams, providing leadership, coaching, and performance oversight to ensure timely and quality delivery.
• Engage with vendors and consultants to ensure contractual obligations are met and service delivery aligns with agreed standards.
• Proactively identify project risks, dependencies, and issues, ensuring mitigation plans are in place.
• Support the continuous improvement of project management processes, methodologies, and tools within the PMO framework.
• Oversee post-implementation reviews and ensure lessons learned are documented and shared across the Bank.

Financial

• Ensure all projects are delivered within approved budgets, timelines, and scope.
• Manage project budgets, including cost forecasting, expenditure tracking, and financial reporting.
• Optimize resource allocation and ensure cost efficiency across all project initiatives.
• Oversee vendor invoicing, contract renewals, and procurement engagements in collaboration with Finance and Procurement teams.

Customer

• Build and maintain strong stakeholder relationships across business units to ensure successful project outcomes.
• Ensure projects deliver tangible business value and improved customer experience.
• Act as the key liaison between project teams, executive sponsors, and external vendors.
• Ensure alignment of project deliverables with customer needs, SLAs, and regulatory timelines.

Internal Business Process

• Ensure full adherence to the Bank’s project management framework, governance, and reporting standards.
• Prepare and circulate approval memos, project reports, and board submissions as required.
• Drive process improvements within the PMO to enhance efficiency, quality, and transparency.
• Champion the use of modern project management tools, dashboards, and methodologies (e.g., Agile, Scrum, Waterfall).

Job Specification

Academic

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• Master’s degree or postgraduate qualification in Project Management or Business Administration is an added advantage.

Professional Qualifications & Experience

• Professional certification in Project Management (PMP, PRINCE2 Practitioner, Agile, or equivalent).
• Minimum 7 years’ progressive experience in project management within the banking or financial services sector, with at least 3 years in a supervisory or managerial role.
• Proven experience managing multiple large-scale IT and business transformation projects.

Desired Work Experience

• Strong leadership, communication, and stakeholder management skills.
• Demonstrated ability to manage cross-functional teams and complex project dependencies.
• Excellent analytical, problem-solving, and decision-making capabilities.
• Experience working in a regulated environment with strong understanding of audit, risk, and compliance requirements.
• Strong reporting, presentation, and interpersonal skills.
• Organized and self-driven, strong problem solver orientation with attention to detail