IT Support Technician at SimbaPOS Limited

Position Overview:

Join our innovative team at SimbaPOS Limited as an IT Support Technician. This role is ideal for a candidate with 2-3 years of experience in IT Support, Databases and Softtware Management, coupled with a strong background in computer networking and proficiency in Point of Sale (POS) systems installations. The successful candidate will be responsible for software support, installation processes, and providing technical training to clients. Familiarity with POS devices is a plus, and some knowledge of C# and MSSQL/MySQL, the programming language/Databases of our POS software, is essential.

Key Responsibilities:

• Software Development and IT Support:  
  • Install, Customize, improve, and maintain high-quality standards for our POS system .
  • Provide timely and effective IT support to end-users, troubleshooting software and hardware issues.
  • Stay current with industry trends and technologies to recommend system improvements.
• Point of Sale (POS) Systems:
  • Perform routine maintenance tasks to ensure the stability and performance of the software system.
  • Work with C# and MSSQL/MySQL, the programming language/Databases of our POS software, to ensure smooth operation.
  • Collaborate with vendors and internal teams to enhance POS system functionalities.
• Installations and Technical Training:
  • Execute precise installations of software, hardware, and network systems.
  • Conduct comprehensive training sessions for clients on technical matters related to our systems and our POS system usage.
• KRA TIMS/eTIMS Devices:
  • Offer support and training to our customers whenever they encounter issues when using our devices.
• Innovation and Problem-Solving:
  • Bring innovative ideas to the team for system improvements and increased efficiency. 
  • Demonstrate proactive problem-solving skills to address challenges effectively.
  • Flexibility to travel throughout Kenya/East Africa Region

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-3 years of hands-on experience in software development and IT support. • Proficient in computer networking and installation processes.
• Experience working with and installing Point of Sale (POS) systems.
• ERP sales experience is a huge advantage.
• Strong communication skills with the ability to provide technical training.
• Knowledge of KRA TIMS and eTIMS devices is an added advantage.
• Essential familiarity with C#, MSSQL, MySQL, Networking .