IT System Specialist at KEMRI Wellcome Trust Research Programme (KWTRP)

JOB PURPOSE: 

This is a senior level position for this opening. Creates and maintains overall Enterprise systems plans to support the organization’s business strategy, agrees service level agreements with customers and plans all aspects of the infrastructure necessary to ensure provision of Enterprise systems services that meet such agreements.

KEY RESPONSIBILITIES:

• Creates and maintains Enterprise systems plans for the programme, contributes to setting service level agreements, and plans the infrastructure necessary to provide the Enterprise systems services to meet such agreements.
• To implement and administrate Enterprise applications
• To provide preventative maintenance of the IT Enterprise systems
• Manage Incidences, Problems, Events and Service requests, Raising Change Requests to transit resolves to technology problems. Transiting technology products in the Service Portfolio, retiring and replacing them at the end of the lifecycle.
• To ensure all Enterprise applications are configured correctly with regard to security patches, security policies, software versions, security configuration, and recoverability
• To ensure Information security management is maintained for IT assets confidentiality, availability and integrity against threats and vulnerabilities
• To ensure all Enterprise systems are backed up correctly and to carry out regular test restores
• To carry out project-based work to implement new solutions
• To provide 3rd line support for the IT Support Technicians as and when needed
• Review and report through Project Management software tasks on IT infrastructure projects
• Ability to build an architectural schema of the Enterprise Systems
• Provide direction on outsourced Enterprise Systems consultancies
• Ability to model Enterprise for disaster recovery and testing for audit purposes.
• Contributes in IT policy making process
• Assist the Infrastructure manager in developing enterprise system utilization and optimization plans
• To develop monitoring and alerting dashboards for enterprise systems

QUALIFICATIONS:

• Degree level in Engineering or Computer Science or BSc IT and experience of least 5 years progressively from IT Support Engineer position or equivalent. 3 Years’ experience at the Supervisory level is an added advantage
• Masters Degree is an added advantage.
• Excellent customer support and communication skills
• Experience of supporting a 20+ mixed Operation System server environment
• Experience of installing and supporting Windows 20xx, 7, 8.x
• Multisite Active Directory support and management
• Knowledge of installing and configuration of a Microsoft Exchange Server 201x, Microsoft Lync, DHCP, DNS, radius and GPO support and management
• Good understanding of: Enterprise systems, firewall concepts, network based storage solutions, and server hardware
• Ability to develop architectural diagrams to illustrate infrastructure layout
• IT Security certification (CISSP/CISM.)

Desirable

• MCSE Server Infrastructure (Must give evidence of the exam certificate done by an authorised testing body, i.e. Pearson VUE, Prometric, etc.)
• Knowledge of configuring Microsoft Hyper-V
• Experience of working in a research establishment
• Supporting a multi-subneted, VLAN network environment
• Microsoft SQL server support
• MySQL database support
• Knowledge in unified communication technologies.

COMPETENCIES:

• Demonstrate high levels of integrity and confidentiality  
• Excellent interpersonal, written, presentation and communication skills  
• Good analytical, problem solving and critical thinking skills;  
• Teamwork and ability to work with diverse teams  
• Strong Flexibility, adaptability, multi-tasking and attention to detail  
• Strong team coordination and Supervisory skills.