Senior Manager, Insights & Experience Strategy (IXS) at Johnson & Johnson

You in the Role

• Embed a service design perspective in design for behavior and systems change on cross-functional teams in GPH
• Deliver human-centered design research, strategy, and innovation practices to address a business need in the Healthcare ecosystem in low- and middle-income countries, collaborating with patients, caregivers, providers, and external partners
• Lead teams in synthesis of research, developing engaging insights, compelling narratives, and strategic frameworks to influence the development of equitable care experiences
• Enable the effective transition of these insights and strategies into implementation with local ownership through participatory methods at the global and local levels
• Increase the value of design by continuously advancing our methods, helping to shape design for health equity and bring leading design practices as a differentiator to critical funding and implementing partners on the global stage

Requirements

Qualifications

• At least a bachelor’s degree in design or related field
• 8+ years of Service and/or Business Design leadership-related experience in shaping Social Entrepreneurship, Social Innovation or Public Health Programming
• Experience in building both digital and human-delivered services with community engagement and health promotion activities is a plus
• Very skilled in facilitation and participatory design practices that enable others to own the design process - designing ‘with’ and not ‘for’, and enabling others to implement solutions moving forward
• Confident qualitative research background with exposure to quantitative methodologies, developing and translating insights into desirable care futures, informing implementable tactics in regulated public health environments
• Strong visual storytelling, and clear, concise writing and speaking skills are required
• English fluency is required