Lead Business Process Workflow Delivery at NCBA Group

The role holder is responsible for ensuring that all workflows designed and approved for implementation are deployed as per the agreed project timelines and the agreed quality standards. They will act as a liaison between the business process teams and the developers. The role holder would be responsible for ensuring that the solutions developed would meet the future requirements of the business.

Key Accountabilities (Duties and Responsibilities)

Financial 20%

• Designs and collaborates (with Finance) to track metrics and key performance indicators for each process improvement project.
• Ensure that workflow automation projects are delivered on time and within budget with minimal reworks

Internal business processes 50%

• Oversee and assist in the development of workflow automation projects
• Provide support and ongoing maintenance for workflow automation projects
• Liaise with technical teams to ensure ongoing platform stability
• Manage licensing of applications and users
• Develop appropriate documentation for implemented workflow use cases
• Champion platform adoption across functions and use cases
• Provide sound data intelligence and support to the business, by communicating key insights, risks, and findings
• Establish and maintain key change management controls of the workflow automation framework
• Manage the book of work for workflow automation efforts
• Build tactical prototypes and POCs that can become longterm solutions

Customer 20%

• Manages relationships with business partners and sponsors to help them understand business cases and to foster a culture of continuous improvement across the Bank.
• Build and maintain positive working relationships with all levels of staff, External Vendors and serve as resource for BPM related issue resolution
• Drive customer experience metrics that reduce the effort to receive service from the Bank due to process hurdles

Learning and growth

• Be self-driven and directed. Build own skills in problem solving and effective presentations, communication and writing skills

Ideal Job Specifications

Academic:

• Bachelor’s/University degree, or equivalent technical experience

Professional:

• Agile project management certification

Desired work experience:

• Minimum 4-6 years of relevant work experience in process automation
• Experience developing workflows
• Previous work experience in Financial Services
• Experience executing and managing technology projects

NCBA Bank Core Value Behaviours (Performance Drivers)

• Driven: By being decisive, passionate and bold
• Open; By always being honest, transparent, inclusive
• Responsive: By embracing speed, simplicity and innovation, and focusing on our customers.
• Trusted: Because we value teamwork, integrity and accountability.

Technical Competencies

• Project Management skills
• Strong project and time management skills, with a keen sense of urgency and ownership
• Problem-solving Skills
• Strong decision making, and problem solving skills; ability to work independently with minimal supervision
• Well-versed in developing architectural structures that help to identify and resolve business problems

Behavioural Competencies

• Results and Achievement oriented: strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards
• Personal Ethics: Must be honest, fair, just but firm with her/himself, and of high integrity
• Teamwork : Spirit Work efficiently with various management personnel
• Human Resource Management Skills: Ability to bring together processes across different businesses, regions and support functions
• Communication Excellent communicator: with a proactive and “no surprises” approach in communicating issues