Lead – International Money Transfer at Safaricom Kenya

JOB DESCRIPTION

Reporting to the Tribe Lead Payments the role holder is responsible for the product strategy, execution and expansion of international money transfers. The incumbent will interact regularly with the regulator, various partners and Hubs serving different corridors to ensure sustained growth while managing the contractual obligations and pricing. The incumbent will also ensure additional and adequate ongoing strategic and tactical focus on the proper execution of the overall IMT strategy.

RESPONSIBILITIES

• Develop and manage the overall FS IMT strategy from strategic planning through tactical execution.
• Own the product roadmap of the organization platform thinking holistically across the entire value chain to further the organization’s position in the market.
• Guide the business in the growth of both outward and inward remittances.
• Exploit new business opportunities beyond wallet to wallet transactions.
• In charge of the overall IMT revenue.
• Develop an IMT business strategic partnership framework that defines the contractual engagement for onboarding new partners and Hubs.
• Identify key corridors and strategic partners for key marketing and pricing decision.
• Work closely with existing and new IMT partners to identifying opportunities that will ensure growth on revenue.
• Define marketing strategy and plans to grow business in key corridors.
• In liaison with the regulatory team drive deeper relationships with the regulator to ensure approval of new partners to new corridors.
• Analyze the impact of the grey route partners and devise strategy that will reduce impact on the overall business performance.
• Develop targeted IMT loyalty scheme aimed at retaining and recruiting new customers.
• Working closely with the AML and AML teams ensure proper due diligence and compliance monitoring on existing and new partners.

Financial Responsibility

• Responsible for projecting expenditure –OPEX  for  research, development and day to day running of M-PESA.
• Responsible for expending OPEX within approved limits.

Core competencies, knowledge and experience:

Business Competencies:

Working With Others

• Consciously takes steps to make the most of every conversation/interaction.
• Identifies people’s needs, interests and motives to be able to influence the decisions they make .
• Communicates simply to excite and engage people .
• Pro-actively adapts own style and approach to build rapport, and work with others more effectively .
• Builds and maintains strong relationships and networks.

Operational Excellence

• Targets effort and resources on high-value, high impact activity.  
• Focuses on achieving maximum performance and driving continuous improvement.
• Thinks about processes and problems cross-functionally and end-to-end.
• Uses knowledge of products, technology, process, systems and policy to solve problems.

Creativity and Innovation

• Self Starter. 
• Finds creative ways to exploit opportunities and solve problems. 
• Takes risks and pushes what is possible. 
• Experiments with unorthodox approaches.

Business Know-how

• Uses data and research to make decisions that are competitively and financially robust. 
• Balances current and future needs. 
• Thinks and acts like an owner of the business. 
• Acts in line with legal, regulatory, professional and ethical standards.

Working With Change

• Responds flexibly to changing situations. 
• Comfortable dealing C-Suite and Operations in the same breath. 
• Manages the business and people aspects of change to drive performance.

Project and Programme Management

• Defines scope and deliverables in terms of time, cost, quality and business benefit. 
• Schedules activity and identifies resource needs, dependencies and synergies.  
• Evaluates progress, mitigates risks and addresses issues.

Functional Competencies:

Products, Services and Technology Knowledge – Financial Services

• Explains and matches the functionality and benefits of our products and services to our customer’s needs. 
• Fixes problems to maintain & enhance service.
• Applies knowledge of the financial and banking regulation to deliver products and services.

Business Development and Sales Planning

• Forecasts future sales, revenues and risks. 
• Plans sales activities for stores, accounts or territories to maximise sales and grow revenues. 
• Identifies and qualifies opportunities to develop new business.

Solution Selling

• Wins and retains Customers by identifying their needs or business challenges, and matching them to Safaricom products and services.
• Identifies opportunities to win more business by up-selling and cross-selling.

Negotiation

• Responds positively and professionally to objections, and addresses the Customer’s needs to successfully close the sale. 
• Uses a range of techniques and approaches to make agreements that add value for Safaricom and our Customers. 
• Understands customers' commercial drivers and leverages them in negotiations. 
• Applies commercial acumen to maintain a healthy profit margin.

Competing to win

• Brings energy and passion to work and always aims to beat the competition. 
• Knows what the competitors are offering, how our offer compares and uses market data to drive decisions.

QUALIFICATIONS

• Degree from a recognized university preferably in Business, Research, Finance or Economics.
• A Master’s degree will be an added advantage.  
• At least 3 years’ experience in telecommunications (or similar), private banking or Financial Services industry, demonstrated progression and at least 3 years’ experience in a Telecommunications in a similar position.
• Must have a good understanding of the payment/financial services market.
• Must have excellent financial and analytical skills.
• Must demonstrates an awareness of current events and trends.