Lead, User Experience (UX) at Rainforest Alliance

Position summary:

The Technology department is responsible for the Development, Realization and Implementation of the  strategic Digital Product Roadmap for Rainforest Alliance (including all supporting Technology processes), for all Global Business Initiatives and Assurance programs. “Information Office’’is one of the four teams under Technology Department.

It’s responsible for planning and leading implementation of leading technology ecosystem that will enable achievement of the 2030 strategy. Ensure alignment of technology investment and initiatives with the business goals, requirements and expectations and ensure optimal utilization of investments in technology and delivery of services by the technology vendors across the organization.

Within the Information Office is the “Business Architecture” team. This team is responsible for ensuring business strategies, goals and objective are translated into optimal business process for automation. The team is also responsible for ensuring user requirements are clearly communicated through leading practices such as user of personnas to describe end users of the applications, user stories and customer journeys. The ‘Lead UX’ will be part of this Business Architecture team and will be charged with ensuring RA solutions are designed to present best experience for internal and external users. He/she will work with the rest of Data and Technology team to over see design, implementation and adoption of leading UX design tools, frameworks and processes.

Responsibilities: 

• Develop roadmap that will enable RA close the UX related gaps in the software development process
• Define necessary policies, standards, processes, templates, etc to enable RA adopt leading practices on usability/UX
• Implement the defined policies/processes/standards with the product owners, DevOps manager and the existing UX designers
• Perform user research through qualitative enquiry, quantitative data analysis and user testing to capture user goals, needs and expectations
• Collaborate with key internal stakeholders, Concept Owners, Product Owners and Customer Success on the identification of UX opportunities and UX gaps in existing solutions
• Collaborate with Dev Ops, Architects, Product Owners and Developers to implement design solutions.
• Hands-on support for ongoing projects by working with other UX designers in RA or at development organizations
• Lead other UX designers to build out a coherent experience across user journeys, and to develop and expand our design system
• Champion a customer-centric approach to design and development, advocating for user/customer engagement and empathy
• Act as a subject matter expert in an agile team and advocate good practice, in end-to-end product design processes from discovery to delivery.

Qualifications:

• Demonstrated ability (5 years’) leading UX design in a lively software development organization/team
• Experience with UX for mobile (Android & Apple) applications and web platforms
• Strong visual, interaction, UX design and prototyping background
• Relevant experience in User Flows, Journey Mapping and conducting collaborative workshops
• Experience with at least one UX design and prototyping tool (Sketch, Figma, Adobe XD...)
• Experience with user stories, personas, customer journey mapping or service blueprints
• A clear understanding of the existing and future capabilities as well as limitations of HTML, CSS, JavaScript etc.
• Experience working with Agile Frameworks e.g. Scrum or SAFE. A certification is a plus.
• Fluency in English, both written and oral. Fluency in other languages is a plus. Languages spoken by RA Platforms users include English, Spanish, Portuguese, French and Indonesian.