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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
Role Purpose
M-Pesa is a pioneering fintech business and global market leader in mobile money. Starting from 2007 as a convenient means by which the unbanked and underbanked could make digital payments. M-Pesa has now grown to offer over 50 million active customers Financial Services, Enterprise, Merchant and Retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.
M-Pesa Africa is now making strides to deepen and strengthen its offering to consumers and businesses in our operating countries, making it easier for them to manage their money and get more from their resources.
In this role you will be responsible for managing and coordinating the Service Operations Centre (SOC) team. Specifically, you will be tasked with ensuring that the Operations Centre runs efficiently without interruption. You will primarily deals with Users, Customers, Vendors, Engineers and the whole technical team.
Key Role Responsibilities
Lead the Service Operations Centre team
Incident and Event Management
Enterprise Monitoring
Ad-Hoc Project Management
Apply if you have:
Essential
Desirable
Closing: 7 Dec, 2022
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