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  • Posted: Jul 23, 2024
    Deadline: Aug 2, 2024
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  • Vilcom Networks Limited is a telecommunications company headquartered in Nairobi, Kenya. Our mission is to deliver best-of-class communication services to our customers through fast and affordable internet access and reliable network operation
    Read more about this company

     

    Maintenance Technician

    Responsibilities:

    • Manage connection & support teams and share daily reports on technician workload for the region managed
    • Proactive tracking of teams whereabout, workmanship and the scope they are handling
    • Attend to failures/faults and resolve within the stipulated SLA . Resolve escalations coming from the teams like connections that requires poles, port degradation etc. and escalate that cannot be resolved immediately to Project Manager on a timely manner
    • Responsible for Casual Management; assigning casuals duties, weekly wages preparation
    • Take charge of Material reconciliation used in FTTH & FTTB capacity optimization and failures/faults
    • Continuously review and recommend customer management processes to maximize service delivery at customer premises.
    • Relay work status, feedback, and instructions to Project Manager and other stakeholders.
    • Monitoring and reporting on Network performance other observations during troubleshooting.
    • Plan, schedule and action on permanent fixes and clean ups and share reports on the same scope
    • Manage and assign tasks to Patrol technician and own reports from the patrols and track issues raised to closure
    • Participate in site network acceptance for FTTH and FTTB projects Prepare and issue regular/weekly project progress reports for timely and accurate project status and decision support information to stakeholders
    • Guide and provide leadership to the service delivery team as well as plan and coordinate on-going support for customer connections.
    • Ensure adherence to OHS policies and stipulated code of Conduct by the Management & Client by all connection & repairs and maintenance teams
    • Must be able to read and interpret existing and new FTTH designs, KMZS, or in the field.
    • Must be able to request materials on ERP and reconcile them on daily basis

    Requirements:

    • Bachelor's degree in Electrical Telecommunications Engineering, Computer Science, IT or any related field from a recognized university
    • Diploma in Electrical & Telecommunications Engineering, Computer Science, IT or any related field from a recognized university.
    • Working at Height certification from KPLC is an added advantage.
    • FOC Certifications 

    Relevant Skills & Experience

    • A minimum of two (4) years' experience in a similar role.
    • Have a Valid Driving License with a Minimum of Two (2) years of driving experience.
    • Strong understanding of fiber optic network, testing and Troubleshooting.
    • Reasonable knowledge of the necessary safety precautionary measures in working at heights.
    • Proficiency with tools including fiber hand tools, test equipment and splicing machine.. Strong work ethics.
    • Must have good communication skills and a positive attitude.
    • Physically capable and available to work overtime including weekends, public holidays and evenings.
    • Demonstrate the ability to work safely with or without supervision.
    • Must be well organizes and have ability to prioritize tasks.
    • Customer service and customer centricity
       

    Check how your CV aligns with this job

    Method of Application

    Send your application through careers@vilcom.co.ke

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