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  • Posted: Sep 25, 2024
    Deadline: Not specified
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  • Athena Consulting is an international business advisory and human capital consulting company based in Nairobi.
    Read more about this company

     

    Manager, Community Learning KE

    Duties & Responsibilities

    • Community Leadership: Serve as the primary point of contact for community inquiries, feedback, and requests for support to ensure a positive and inclusive environment. 
    • Develop and maintain comprehensive community guidelines and moderation rules to uphold standards. 
    • Lead the planning, organization, and execution of in-person community events and activities.
    • Community Analytics: Monitor community health and engagement metrics, such as member activity, sentiment, and retention. 
    • Analyze data and trends to identify opportunities for improvement and inform community strategy to drive continued enhacement. 
    • Provide regular reports and insights to the leadership team to support strategic decision-making..
    • Team Management: Supervise and support a team of Specialists and Analysts, providing guidance, mentorship, and performance feedback to foster their professional growth.
    • Strategic Alignment: Collaborate with the Director and Vice President to align peer learning initiatives with overall business objectives and broader company goals.

    Key Stakeholders

    • Community Learning & Knowledge Management Team 
    • Operations Team
    • Marketing Team
    • Executive Partners

    Skills and Competencies

    • Communication Skills: Excellent communication, presentation, and interpersonal skills, for building rapport, credibility, and deeply understanding of employee needs.
    • Analytical Skills: Proficiency in analyzinge data, identifying trends, and translating insights into actionable strategies to improve community engagement.
    • Community Support: Provide excellent service to address employee questions and needs,ensuring timely response.
    • People Management: Manage and mentor a team of analysts and specialists, driving performance and professional growth
    • Problem-Solving: Adept at quickly and effectively addressing and resolve moderation issues

    Relevant Experience Required

    • 5+ years of experience in communications, community management or a related field.
    • Experience working with a global team and in a hybrid environment.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Athena on us-2.fountain.com to apply

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