Manager, Corporate Communications at Water Services Regulatory Board

Job Purpose

Reporting to the Chief Executive Officer, the Manager Corporate Communication will be responsible for ensuring that good corporate image is maintained while effective communication with stakeholders is sustained.

Reporting Relationship:

This role reports to Chief Executive Officer.

Supervises:

Senior Corporate Communications Officer and Corporate Communication Officer.

Job Specification:
Duties and responsibilities entail:

• Develop communication, brand marketing and strategy;
• Advise management on policies and strategies of Communication;
• Develop internal communication channels;
• Segment audiences for effective communication;
• Design communication and public relations strategies to enhance water services regulation;
• Develop newsworthy and appealing narratives for guided communication about the Board;
• Initiate development and review of policies and procedures for communication;
• Implement and monitor policies and procedures for communication;
• Organize stakeholder’s forum for education and sensitization on water services regulation;
• Disseminate information, education, and communication materials to sensitize consumers on their rights;
• Maintain collaborative relationships with external stakeholders;
• Organize and oversee implementation of the CSR policy;
• Liaise with other departments to develop, package, and disseminate information, education, and awareness communication materials to stakeholders and public;
• Coordinate corporate functions and management public activities and events;
• Manage the Board’s relationship with the media and ensuring prompt coverage of the Board at events;
• Edit, review, and provide support in design, production and distribution of newsletters, annual reports, speeches, publication, website contents, reports, and audio-visual productions;
• Prepare Board’s responses to crisis; iImplement customer service management standards and guidelines; and
• Promote the Board’s visibility through branding of its assets

Person Specification:
For appointment to this grade, a candidate must have:

• Master’s degree in Corporate Communication or a relevant field from a recognized university;
• Bachelor’s degree in Corporate Communication or a relevant field from a recognized university;
• At least ten (10) years of relevant work experience, (3) of which should be in a senior management position.
• Postgraduate Diploma in Mass Media or relevant qualification
• Registered member of a relevant professional body in good standing;
• Attended a Management Course lasting not less than four (4) weeks from a recognized institution;
• Fulfil the requirements of Chapter Six of the Constitution of Kenya;
• Proficiency in computer applications;

Key Competencies and Skills

• Communicating with impact;
• Managing and supervising people;
• Applying technical expertise;
• Planning and organizing;
• Managing performance;
• Budgeting;
• Customer and stakeholder orientation;
• Analysing and innovating;
• Managing projects;
• Coaching and mentoring;
• Relating and networking; and
• Proficiency in IT.