Manager ICT (Grade 4) at Institute of Certified Public Accountants of Kenya (ICPAK)

JOB REF: ICPAK/04/2023

JOB SUMMARY 
The Manager ICT is responsible for aligning ICT to organizational strategy and directing the provisioning, installation/configuration, operation, user training and maintenance of ICT systems and related infrastructure.

KEY RESPONSIBILITIES

• ICT Strategy, Planning and Control 
• Develop and implement ICT objectives, strategies and operational plans to support the Institute’s Strategic Plan
• Prepare and manage the annual ICT budget, as well as approve and manage all ICT operational and capital expenditures in accordance to the Institute’s Strategic objectives
• Formulate and implement ICT policies, procedures and standards and ensure compliance

Leadership and performance monitoring

1. Provide effective leadership and management of ICT staff to build a highly motivated and performing team
2. Prepare and present ad hoc, quarterly and annual reports on all ICT activities and projects;
3. Advise on ICT staff recruitment and develop the capacity of ICT staff in liaison with the Human Resources Manager;
4. Monitor and optimize the performance of the ICT department.

ICT Project Management

• Identify and analyze the Institute’s ICT requirements and propose ICT projects to meet the requirements.
• Provide technical, functional and organizational guidance and support to all ICT projects
• Ensure ICT projects are executed efficiently and effectively

ICT Infrastructure and service Management 

• Develop service delivery strategies and advise on ICT solutions
• Develop and Implement a service policy and develop appropriate performance indicators within ICT
• Maximize service delivery and usage of technological and business process innovations
• Create and maintain Service Level Agreements (SLAs) and relationships with ICT Service Providers
• Assess the Institute’s standards in hardware, software, and ICT services with regard to Institute’s objectives
• Prepare ICT technical specifications, as well as undertake feasibility studies of proposed 

ICT systems

• Plan and direct the implementation and operation of ICT Infrastructure;
• Direct the selection and installation of ICT resources and the provision of user training

Systems availability security and Business Continuity Planning – weight 20

• Develop and implement Disaster Recovery And Contingency plans 
• Ensure systems integrity, availability and security, as well as the operational excellence of all ICT systems in the Institute.

Innovation

• Assess the Institute’s challenges and advice on innovative ICT opportunities to address these challenges
• Advise the management on effective and strategic use of ICT and related resource reduction opportunities;
• Perform any other lawful duties as may be assigned by the supervisor.

Person Profile:

Academic and Professional Qualifications 

• Degree in Computer Science, Computer Engineering, Information Technology or relevantfield.
• Master’s degree in Computer Science, Computer Engineering, Information Technology or relevant field.
• Professional qualifications: CISA or CISM, Cyber security related certification CEH, Project Management (Prince 2 or pmp)
• 8 years working experience in a busy ICT environment, with at least 5 in a managerial position
• Member of any ICT body in good standing

Knowledge Skills and Abilities
The incumbent must have proficient knowledge in the following areas:

• ICT policy formulation and enforcement
• ICT strategy, planning and budgeting
• ICT Project Management
• ICT resource management and performance monitoring
• Systems analysis and solution design
• Process automation, systems development, deployment and review
• ICT Systems integration, training and support
• Enterprise Resource Planning (ERP) Systems
• Database design and development
• Telephone and Data Networking
• An understanding of ICT policies, ICT best practices and ICT related legislation
• Business Continuity Planning and Systems security
• Knowledge of new technologies, ICT management standards and applicable laws and regulations as they relate to ICT