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Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Ho...
Job Purpose:
Under the direction of the Chief Executive Officer, the incumbent will be responsible for bridging the gap between customers and the brand to ensure that the touchpoints across the customers' journey are engaging, efficient and effective. He/She will consolidate and optimize various customer touch point interactions.
Key responsibilities
Process Improvement
Customer perspective:
Contact Centre
Reporting
Learning and growth
Qualifications and skills required:
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