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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
Description
We are pleased to announce the vacancy for Service Operations Manager within Mobile Payment Solutions in M-PESA Africa. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to Senior Manager Service Operations, the role of the Operations Manager is to govern the service deployed across a subset of Vodafone Markets. will be expected to report to The Senior Service Operations Manager on deviations from the agreed service levels, capacity changes that affect budgets and any local capability needs that impact on the delivery of the end-to-end service. During Major Incidents the Service Operations Manager will participate in service recovery and will drive to ensure that end-to-end customer service is restored without delay.
Job Responsibilities
Qualifications
Job Requirements
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