Manager, Software Quality Assurance at Living Goods

Roles And Responsibilities

• Lead QA engineers in designing comprehensive test plans and procedures to validate the functionality, usability, and reliability of our digital health solutions.
• Develop guidelines for analysing, triaging, and documenting software defects using a bug tracking system.
• Establish pre-release testing procedures, as well as guidelines for evaluating release readiness and informing go/no-go decisions.
• Organise User Acceptance Testing (UAT) workshops to ensure alignment with user needs and foster collaborative feedback to improve product quality and user satisfaction.
• Collaborate with software engineers to ensure the availability of comprehensive and up-to-date software documentation.
• Identify and evaluate new software testing tools and methodologies to foster innovation, optimise testing efficiency, and increase the overall quality of our software products.
• Measure, track and improve software quality metrics like defect rates, test coverage and test case effectiveness to ensure the highest level of product quality and reliability.
• Provide status updates to key leadership, stakeholders, partners, and clients on software quality assurance.
• Lead, mentor, and manage QA engineers, providing guidance on best practices and professional development.

Skills & Competencies

• Minimum of 6 years of experience in software quality assurance, with at least 2 years in a managerial role. Experience in the digital health sector, especially within a non-profit organization using open-source platforms, would be an added advantage.
• Proficiency in QA concepts, terminology, processes, and methodologies including functional testing, regression testing, usability testing, performance testing, penetration testing, and test automation.
• Familiarity with test management tools such as HP Quality Centre and Apache JMeter as well as test automation frameworks like Selenium, Cypress, and Playwright
• Working knowledge of scripting languages like Python, JavaScript, and shell scripting used in test automation and other QA related tasks.
• Experience collaborating closely with end users, product managers, software engineers, and open-source communities.
• Proven ability to lead a technical team and deliver effectively on projects.
• Experience working collaboratively in a cross-functional team to achieve project and organizational goals.
• Strong curiosity with a love of learning and exploring new technologies with potential for innovation.
• Enthusiasm and passion for digital health for development.

Minimum Qualifications

• A bachelor’s degree in Computer Science, Information Technology, Digital Health, or a related discipline.
• QA certifications an added advantage.