Marketing & Program Operations Intern at Centonomy

• (Supporting Centonomy Personal Financial Management & Centonomy Entrepreneur)

Role Overview

• The Marketing & Program Operations Intern will play a critical role in supporting the smooth day-to-day running of the Centonomy Personal Financial Management and Centonomy Entrepreneur programs.
• The intern will focus primarily on client engagement follow-ups, participant data management, and operational coordination to ensure an excellent client experience and efficient program delivery.
• This role requires a detail-oriented, proactive, and people-centered individual who is confident in engaging clients, tracking program activities, and ensuring that information flows effectively across teams.

Key Responsibilities

• Client & Participant Engagement
• Contact deferred students for both Centonomy 101 and Centonomy Entrepreneur programs to encourage reactivation and completion.
• Follow up with clients who have signed up but not yet made their first payment to support onboarding and timely conversion.
• Track and record all follow-up activities, maintaining an organized record of communications and outcomes.
• Escalate complex or sensitive cases to the Program Managers for next- level intervention.
• Support client communication during and after program activities to ensure a positive participant experience.
• Attendance & Data Management
• Support in preparing and updating class calendars and writeups for each program intake, ensuring accuracy and visibility on the organization's calendar app.
• Track attendance and support live class coordination.
• Liaise with Client Relations to maintain accurate participant records, including attendance, deferral information, and progress tracking.
• Input and update information in designated tracking systems to support analysis and reporting.
• Ensure all data is handled with confidentiality and in compliance with Centonomy's data management policies.
• Event & Sales Support
• Support sales and engagement activities during events such as Open Days, Centonomy Entrepreneur Chats, Workshops, and Exhibitions.
• Manage registration desks, capture participant details accurately, and respond to client inquiries with professionalism and warmth.
• Compile and organize event data for post-event analysis, feedback, and reporting.
• Provide logistical and administrative support in the planning, setup, execution, and close-out of events to ensure smooth operations and an excellent participant experience.

Qualifications

• A degree (completed, even if not yet graduated) in Business Administration, Marketing, Sales Management, Communications, or a related field.
• Strong interpersonal and communication skills, both written and verbal. Excellent organizational and time-management skills.
• Comfortable engaging clients via phone, email, and in-person communication.
• Proficiency in Microsoft Office/Google Workspace (Docs, Sheets, Forms).
• A keen eye for detail, with a passion for service and results.

Key Competencies

• Proactive & Dependable: Takes initiative, follows through on tasks, and delivers on time.
• People-Oriented: Builds rapport easily and communicates professionally with clients.
• Organized & Detail-Focused: Keeps clear records and ensures accuracy in data and reporting.
• Collaborative: Works smoothly across teams to ensure operations run efficiently.
• Adaptable & Quick Learner: Adjusts easily to new systems, processes, and tools.
• Professional & Empathetic: Handles client concerns with tact, confidentiality, and care.
• Reporting To: Head of Marketing
• Learning Opportunities
• This role offers hands-on experience in client engagement, program operations, and business administration. The intern will gain exposure to:
• Real-world client communication and retention strategies.
• Program management systems and coordination processes. The inner workings of two of Centonomy's flagship programs. A high-performance, values-driven workplace culture.