Wellness Officer at Minet Kenya

Duties and Responsibilities

• Bespoke Wellness Programs – Design, implement and evaluate wellness programs for all assigned clients as per the income-based activity log.
• Health promotion: Organise and facilitate health awareness sessions based on scheme utilization and current medical trends.
• Business Strategy: In-house wellness product innovation
• Credit Control: Ensure timely wellness booking and maintenance of debtor’s levels in line with divisional limits.
• Provider Management: Recruitment of providers into wellness panel, price negotiations and timely provider payment.
• Monitoring and Evaluation-Wellness data analysis, reporting, impact assessment, ROI demonstration.
• Key Wellness program management: Employee Assistance Program, Absence Leave Management, Occupational Health and Safety Management, Chronic Disease Management Program, Workplace Program, Minet Blooming Mums, Mind Your Health etc.
• Wellness Communication- Compiling and sharing current and upcoming wellness trends/medical information to corporate clients e.g. newsletters, emails, flyers, and health nuggets.
• Wellness Training: proactive participation in all wellness training, wellness champions training, peer counselling training, management sensitization.
• Business Development: Pitching and scaling up of wellness initiatives as a channel to increase business revenues and retention.
• Data Management: Designing questionnaires/ surveys, data collection and analysis of raw data from the drives, activities and compiling corporate reporting.
• Support in business acquisition and renewal meetings.
• Working with the digital team to support the online platforms for wellness initiatives.
• Resolve customer complaints and concerns within an acceptable turnaround time of 24 hours

Key Result Areas:

• Annual Wellness Implementation Plans.
• Timely and accurate wellness reports.
• Client Retention.
• Customer Satisfaction.
• Sundry Income.
• Scheme Performance – cost control.

Knowledge And Skills Required

• Medical/Clinical Knowledge.
• Communication & Report writing skills.
• Interpersonal and communication skills.
• Analytical and negotiation skills.
• Minimum of three (3) years of relevant work experience.

Academic And Professional Qualifications

• The job holder must possess a diploma or bachelor’s degree in nursing, clinical medicine, nutrition, public health or the equivalent.