MMEA CSS Resource Demand Capability Manager at Ericsson

•  As the lead, you will have a responsibility to develop, maintain, implement, and follow up the optimal Resources Management strategy and its’ execution across the Middle East and Africa Cloud Software & Services (CSS) organization.

What You Will Do

• Be the Market Area Resource Demand, Capacity and capability Manager for MMEA CSS.
• Enable the organization to secure the right resources, with the right competence at the right time and place with the right costs; all with predictability.
• Provide MMEA CSS EriMatch (Demand) expertise including day-to-day operational execution support for our teams, new feature and functionality deployment and tool lifecycle management.
• Run the MMEA CSS Recruitment flow (Capacity planning) and Executive Reporting
• Implement and govern the Services Resource Management (SRM) process lifecycle within the Market Area.
• Close interaction with existing Resource Demand, Capacity & Capability Managers on Demand and Capacity Planning in support of the SRM process.
• Work closely with CSS Business Owners and other Resource Leads within the CSS organization
• Work closely with People Function, External Workforce Management, Global Resource Management and Service Delivery teams to optimize ways of working and implement smoothly.
• Have a strong understanding of SuccessFactors and associated processes.
• Support in data quality (HRMS/EriMatch) identification and rectification.
• Identify efficiencies and cost optimization activities related to MMEA CSS resourcing (such as STA-In monitoring)
• Oversee MMEA CSS Recruitment (Capacity planning) and Executive Reporting.
• Drive EriMatch resource optimization initiatives (including but not limited to organization adoption, lead time response rates, and allocation percentages)
• Guide and implement SRM process excellence which ensures business continuity
• Lead any global strategic programs related to EriMatch.
• Communicate and drive awareness of SRM, EriMatch and Recruitment practices across the CSS organization

You will bring

• Education: Bachelor’s Degree
• Min years of experience: 5-10 years
• Proven EriMatch (or equivalent demand management) expertise
• Domain experience: Broad Ericsson Domain experience
• Possess +5 years of experience of Service Delivery.
• Social, negotiation and argumentation skills
• Holds Organizational Resource Management and / or Project Management skills
• Strong knowledge of Ericsson Service Delivery and specifically SRM Process
• Change and improvement management skills
• Data analytics and financial competence and skills
• You are responsible for formulating strategies and concepts