Monitoring and Evaluation Officer at Norwegian Refugee Council

Job Description: All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

Job Responsibilities:

• Ensure compliance with NRC policies, guidelines and standards
• Ensure compliance with Communication with communities and M&E strategy, tools, handbooks, guidelines and standards
• Specific technical responsibility for implementation of information management activities in relation to NRC programmes
• Provision specific technical support and capacity building towards project staff
• Assess, promote and document ideas for technical improvement and further program development options
• Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist
• Promote the rights of displacement affected population in line with the communication with communities, advocacy strategy
• Development and administration of information management system for communication with communities
• Develop relevant use cases within existing software systems to facilitate digital communications via phone, SMS, WhatsApp and other relevant platforms as needed.
• Manage engagement on software utilized for digital communications, including but not limited to Telerivet and Twilio.
• In collaboration with relevant staff members, devises and maintains a system for the classification and management of content of online information systems and platforms including digital communication tools utilized through the Digital Community Hub
• Develop and maintains common formats and metadata schemes online information services to standardize the capture, storage, search and retrieval of content.
• Manage the knowledge architecture, taxonomy and metadata schemes and digital file sharing systems to improve consistency in the content organization with a view to facilitating harmonized and integrated content management, findability, and easy access.
• Prepare and coordinate implementation of policies, standard operating procedures and guidelines for electronic records and documents.
• Oversee inventories of electronic records and the management of records transfer, retention and disposition schedules.
• Manage the acquisition, organization, storage, retrieval and disposition of electronic and physical library materials and other information resources, including facilitation of staff online access
• Coordinate the creation, organization, management and preservation of digital archival records and facilitates their accessibility for internal and external use.
• Keep the terminology, taxonomies, ontologies, indexing and other classification systems and structures up to date.
• Provide training and guidance to relevant stakeholders to enable them to utilize relevant digital communication software such as Twilio and Telerivet
• Manage relevant dashboards associated with digital communication tools as per the requirements of programmatic leads
• Assist to develop and support the implementation of appropriate SOPs for information management in line with NRC procedures including confidentiality and data protection.
• Assist in development of appropriate M&E databases to store, analyse and present relevant information.
• Support ME and CCs staff at area level to create and maintain databases and spreadsheets that meet NRC’s and donors’ requirements.
• Support M&E Team to harmonize and develop feedback and complaints mechanisms tools using appropriate technologies

Professional Competencies:

• Bachelors’ Degree in computer science, information management, statistics or IT related fields.
• Documented results related to the position’s responsibilities.
• Proficiency in English is essential
• Minimum 3 years of previous job experience relevant to the function or in digital communication and data management, statistics, analysis and information technology.
• Advanced MS Excel, PowerBi skills and experience of working with MS Access is required. Previous experience of working with SPSS, STATA, Epi Info and R is desirable.
• Candidates with skills in basic programming knowledge of more than one of the following language: C#, Java, Node.js, PHP, Python, Ruby have an added advantage.
• A cursory knowledge of telephony and mobile communications infrastructure and management and can articulate needs and requirements for telephony relevant to digital communication environments
• Ability to develop, organize and design short informational documents and training materials relevant to the tools in use
• Good understanding of data and information needs for programme management and decision making.
• Strong data interpretation skills, report writing, and data presentation

Behavioral Competencies:

• Strong organizational and interpersonal skills.
• Positive and professional attitude
• Good cultural awareness and sensitivity
• Ability to work both independently and as part of a team
• Ability to work under pressure and meet tight deadlines