Monitoring, Evaluation, Accountability & Learning (MEAL) Manager (Kakuma) at International Rescue Committee

Job Description

Under the direct supervision of the Senior Field Coordinator, and technical supervision of the MEAL Coordinator, the MEAL Manager shall be responsible for strengthening MEAL efforts, approaches and systems to foster learning and accountability to our clients; support IRC’s global and measurement ambitions of Strategy 100 and the Country Strategic Action Plan. They will oversee the MEAL functions of Health, Nutrition, WPE and Protection sectors and head the MEAL department in Kakuma Refugee Program. They will provide technical inputs in development and use of information management systems to ensure continuous learning and improvement of programs through generating data analysis and visuals for evidence-based decision making. They shall coordinate with program managers in sharing information and support in preparation and dissemination of program reports.

Responsibilities

Leadership and partnership

• Lead all technical aspects and actions of MEAL regarding the Health, Nutrition, Protection and WPE sectors; respond to program needs; foster high standards and practices for quality data, analysis, and reports. Enable accountability to clients, partners, and donors.
• Improve M&E systems and foster learning.
• Represent IRC at technical meetings, forums, and other events & build partnership within IRC and other areas of expertise.
• Champion design, access, use of data by leaders and partners for shared learning and evidence-based decision-making.
• Collaborate with MEAL teams within and outside IRC to support harmonization of MEAL systems and approaches, sharing capacity and experiences.

Technical Oversight

• Supervise the M&E/MEAL system and processes for the Kakuma program in harmony with the MEAL Coordinator in Country and Global Strategy throughout the project cycle which include:
• Use learning, evidence, and data from previous projects to advise project proposal design.
• Develop logical frameworks, MEAL plans, digital data collection tools, processes for online data management.
• Develop and lead information management systems for monitoring and evaluation and generate periodic reports to advise and guide programs.
• Oversee implementation of M&E systems (including HIMS, EMR and DHIS) through regular field supervising visits and tracking of Key Performance Indicators at the facility and camp level.
• Establish and ensure timely data flow, quality checks, and audits, and updating of data visualization.
• Supervise M&E/MEAL field activities.
• Undertake regular analysis of supervising data and work closely with program coordinators and managers to facilitate decision-making for real-time program adaptation.
• Produce quality reports and updating dashboards with key findings that foster learning and decision-making and share in project cycle management meetings and team meetings.
• Identify, detail, and share lessons learned to improve services and results for our clients.
• Participate actively in the application of Quality Assurance (QA), Quality Control (QC) and Quality Improvement (QI) measures for all field program interventions
• Engage in the design, method, and conduct of surveys such as baseline and end line, and the commission of evaluations in coordination with colleagues and partners.
• Advocate for and support the expansion of standard mobile data technology and online dashboard to enhance timeliness and quality of data collection, analysis and visualization.
• Ensure a high level of communication and close working relationships with the project team, project implementers, and other key partners.
• Join and contribute to IRC’s effort in meeting its internal and external accountability commitments through the implementation of sound accountability, client feedback, and response mechanisms.

Human Resources

• Coordinate, guide, mentor and support a dynamic small to medium team of M&E/MEAL staff; foster timely and high-quality achievement, and an inclusive and respectful team climate.
• Promote the growth and development of others in IRC teams and partners in M&E/MEAL: Lead and craft high-quality technical training and learning materials for partners, colleagues, and junior staff.
• Participate in the recruitment and onboarding of country MEAL officers, assistants, and (if relevant) external consultants.

Qualifications

• University degree in Health Informatics, Computer Science, statistics or Public Health or related field.
• A Minimum 3 years of working experience in Monitoring, Evaluation, Accountability and Learning-related functions.
• Technical skills in setting up quality M&E/MEAL processes and creating logical frameworks and data analysis that leads to learning and action.
• Proficiency and experience with mobile data collection such as Kobo, CommCare, ODK Collect is important as well as proficiency with Microsoft Excel, SPSS, STATA, Epi Info or similar software. Knowledge of Tableau, PowerBi, or GIS software tools are additional assets.

Required Experience & Competencies:

• Good knowledge of M&E technologies, techniques, approaches and methodologies in programs.
• Experience and understanding of health information systems design, development, roll-out, and/or use (e.g. HMIS, DHIS, EMR)
• Shown analytical, systematic-thinking, and problem-solving skills.
• Ability to transfer knowledge to diverse audiences through training, mentoring, and other formal and non-formal methods together with presentation and reporting skills are a strong asset.
• Experience with mobile data collection tools such as Kobo, CommCare, ODK Collect are needed as well as proficiency with Microsoft Excel; SPSS, SATA or other similar software.
• Knowledge of Power-Bi is an additional asset.
• Confirmed ability to lead, mentor and empower a professional team.
• Self-motivated with good organization, planning skills, including prioritizing work and delegation.
• Ability to meet deadlines with quality products. Strong communication skills; oral, written and presentation skills.
• Strong leadership skills (Managing, motivating and developing staff)
• Ready to work in difficult environmental conditions.
• Must be flexible and culturally sensitive.