Motorbike Delivery Rider at Kenya Society for the Blind (KSB)

Job Scope

Kenya Society for the Blind seeks seek to hire a delivery rider who will be responsible for delivering orders to clients using the most efficient routes to ensure prompt delivery and exceptional customer service

Responsibilities

• Prompt delivery of orders to clients
• Ride and deliver/collect assignments as directed.
• Maintain a high level of professionalism with clients
• Ensuring products are well handled and delivered in good condition and on time.
• Forwarding any customer complaints and following up to ensure they are solved.
• Collecting check payments from clients and handing them over to the finance department and delivering receipts to clients.
• Maintaining the delivery bike in a presentable clean state and ensuring it is serviced and insured.
• Maintain a high order fulfilment rate
• Maintain a high level of confidentiality
• Ensure compliance with proper traffic rules governing road usage in towns.
• Ensure paramount safety of motorbike and company property at all times.
• Perform pre-start checks before the commencement of any journey
• Sharing client’s feedback 
• Advise supervisor when a bike is due for service 
• Any other duties assigned

Qualifications

• Must have a valid motorbike license (BCFG license)
• Minimum of 2-3-years’ experience riding with good geographical knowledge of Nairobi and its environs.
• Proven track record as a rider
• High school certificate.
• Able to effectively communicate in Kiswahili and English
• Must have good customer service skills
• Must be a quick learner to understand the nature of the business.
• Able to handle challenges and be proactive.
• Be honest, respectful and trustworthy.
• Demonstrate sound work ethics and must have good communication skills