MPESA - Product Manager at Safaricom Kenya

DESCRIPTION

We are pleased to announce the following vacancy for MPESA Product Manager within Financial Services. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to Senior Manager, MPESA Product Management, the role holder will be responsible for identifying potential M-PESA products and services, conducting market research; generating product requirements; determining specifications, pricing, and go to market planning for assigned M-PESA products and services

Roles and Responsibilities

• Determine M-PESA customers' needs and desires by specifying the research needed to obtain market information.
• Determine M-PESA customers' needs and desires by specifying the research needed to obtain market information.
• Articulate market requirements, consumer trends and opportunities for M-PESA products and services
• Identify opportunities for M-PESA products and services innovation and enhancements.
• Assesses market competition by comparing the company's product to competitors' products within payments and financial services industry.
• Recommend the nature and scope of present and future M-PESA products and services by reviewing product specifications and requirements; appraising new product ideas and/or product changes.
• Bring new M-PESA products to market by analyzing proposed product requirements and product development programs.
• Define the long-term strategy of M-PESA and create product road map
• Prepare M-PESA products and services documents including Market Requirement documents and product use cases to drive product activity
• Develop pricing strategies and product policies
• Provide technical & thought leadership throughout various stages of solution lifecycle – planning, design, specification, implementation and launch
• Create user cases and detailed product roadmap documents to articulate desired features and functionalities to Developers and Designers
• Manage M-PESA products-related support, feedback and inquiries from users
• Co-ordinate market research to track customer and end-user feedback
• use market feedback to inform M-PESA product refinements and ongoing development
• Build awareness and understanding of your across the company – be M-PESA products and services  ‘evangelist’
• Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends and risks/opportunities for both short and long term;
• Support teams that track and manage business case metrics and financial planning models ensuring that product delivery stays on track and on budget;
• Monitor impact of product features on key metrics

QUALIFICATIONS

• Bachelor’s Degree in Business Management, Computer science, Engineering or related field.
• 6-8 years post-graduation work experience of which 3 years must be in product Management, Sales, product development or Business development
• Good understanding of the Kenyan market, subscriber preferences and subscriber trends
• Attention to detail with good organizational, planning, report writing and presentation skills.
• Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken.
• A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills.
• A proven team player with excellent communication and interpersonal skills.
• Ability to identify and drive forward new opportunity into a business or product.
• Strong knowledge of industry best practices and competitive landscape
• Expertise in applying product development concepts and practices across the product development life cycle
• Thorough understanding of financial modeling and forecasting