SME QOS Goverance at Nokia

What You Will Learn And Contribute To

• Act as the single point of contact for the delivering QoS Assurance Scope to coordinate, lead and drive Network Improvement.
• Lead and manage all operational Goverance and meetings with customer at Central level.
• Coordinate and organize regular Governance with GDC, NPO and Opco team.
• Establish Escalation management according the contractual terms.
• Understand QoS Assurance, SLA/KPIs and drive improvement plan with opcos with monthly, quarterely, yearly targets ,
• Ensure operational readiness on qoS across all stakeholders in new NE deployment project and new technology introduction.
• Pro-actively support network performance, change management business opportunity identification as well as in the end-to-end lessons learned process for QoS Assurance scope.
• Foster relationships, build customer trust, manage difficult situation and negotiate conflicts with a technical focus.
• Create an environment in which customers will be encouraged to take further steps to increase the business with Nokia.
• Control and own monthly QoS Assurance audit and corrections.
• Identify service issues, driving improvements through the delivery organizations in coordination with Central Operations Director and his team.
• Coordinate with Central operations Manager and central team in terms of delivery of network performance, change management,
• Regularly monitor and add actions in the Improvement plan based on regular governance with GDC, NPO, Field Force, Operational Teams, Domain SMEs and customer Escalations.
• Identify service issues, driving improvements through the delivery organizations in coordination with Central Operations Director and his team.
• Lead the central team in terms of motivation & enhancements for network performance, change management, new business opportunity identification and end-to-end lessons learned.

Your Skills And Experience

• Minimum BTech in Electronics and Communications or equivalent
• Minimum 13 years of experience in managing Mobile network with minimum 5 years’ experience as SME managing large network base.
• Minimum 5 years’ experience in handling multivendor Network.
• Have a clear understanding of QoS parameters with multi domain specialty.

It would be nice if you also had:

• Expertise and good experience in optimization role.
• Experience in GDC/NOC operations.
• Experience with different managed Service Providers.
• PMP