Operations and Strategic Project Manager at SparkMeter

Job Description

We are seeking a seasoned operations professional to provide skilled and experienced leadership across the business to mature our ability to successfully achieve performance targets and execute projects.

This role will report to the Chief Operating Officer as a broad capability resource that can ensure delivery of strategic improvements to the business by offering excellence in tactical execution of strategic projects while also owning certain critical operations functions. Those operational functions are S&OP, Corrective Action System, Issues, Escalation System, Risk Management and Project Management.

You’ll be expected to:

• Using our current KPIs as a starting point work with process SMEs to calculate and implement KPI targets for all departments that are based on quantitative reasoning and ensure our Service Level Agreements are matched to the KPIs.
• Perform an assessment of whether the KPIs we currently have are the most appropriate
• Serve as an operational leader and coordinator in resolving major customer issues
• Implement a foundational Corrective Action program with tracking including a standard process with tradition quality stages (containment, investigation, root cause determined, corrective action proposed / approved
• Implement a Corrective Action Board to assign CARs to single functions for investigation and
• Implement a quarterly risk register program mitigate major risks with task ownership and accountability – focus is on growth
• Institute a structured S&OP process and have documented plans to address constraints identified at least 6 months in advance
• Create a prioritized escalation system with problem tracking that can be flowed through and integrated all necessary functions (sales, customer support, production, supply chain, etc..) so that where needed other functions can escalate key immediate needs. the result being every day we quickly know what major issues are open and still need resolution
• We have a standard project management capability to keep organized and ensure successful execution of critical projects
• You will also be deployed as a project manager to own various strategic (company critical) projects as needed but within your capacity to support

Summary of daily/weekly/monthly responsibilities:

• Facilitate, ensure the success of and report out on strategic projects
• Establish an engineering project management function that creates visibility in to and
• Establish new capabilities across functions necessary to mature the capability of the business
• Role model exceptional leadership through listening, collaboration, teaching, an open mind and insightful problem solving
• Serve as the point of contact for critical customer issues and see issues through to resolution earning customer appreciation and respect
• Develop, Facilitate, and maintain and foundational S&OP program
• Develop, Facilitate, and maintain an escalation system with problem tracking to
• Lead our bi-weekly KPI and OKR meetings. Work with KPI & OKR owners to establish how to roll model always bringing a completed investigation with an improvement plan to the meeting
• Use a RAIL and escalation system to create accountability to KPI & OKR execution. Including establishing an escalation system for persistent failure to meet targets

Requirements

• Comfort and proficiency working with and reporting out to executives
• Profound customer communicate skills
• Advanced project management skills including soft skills needed to collaborate with cross functional stakeholders
• Comfortable and knowledgeable of various contemporary professional solutions so that you can utilize them when identify solutions
• Advanced excel skills specifically including charting and analytics
• Proficient understanding and familiarity with how S&OP is implemented and what its goals are
• Ability to understand and collaborate with engineers
• Excellence in communication and patience
• Role modeling leadership and profound accountability