Operations Assistant, Service Desk at UNDP

Cross-Functional & Technical Competencies

Knowledge Generation

• Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need

Working with Evidence and Data

• Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making

Communication

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience

Documents and records management

• Overall document (hard or electronic) management; registry and retention policy including storing and archiving

Data literacy

• Understand the potential as well as the limitations of using data driven innovation
• Ability to use a mix of data sources (quantitative, qualitative or real-time techniques) to develop understanding, identify patterns to inform decision making or identify opportunities for further exploration

Required Skills and Experience

Education:

• Secondary education, higher technical diploma or first university degree in communications, human resources or business administration a strong asset.

Experience:

• 5 years of relevant work experience, preferably in customer/client support, human resources, or office administration;
• Alternatively, bachelor’s degree in a relevant field in combination with 2 years of experience preferably in customer/client support, human resources, or office administration may be accepted;
• Knowledge of information technology at an advanced user level, including office software packages (MS Word, Excel, etc.)
• Excellent written communication skills with the ability to adapt to different audiences
• Experience using a Client Relationship Management (CRM) system for customer/client support a strong asset.
• Fluency in English;
• Working knowledge in French and/or Spanish is desirable.