Operations Coordinator at Glovo

Be a Part Of a Team Where You Will

• Develop analytical frameworks and models for your city and the region
• Provide analytical support to the operations team in Nairobi
• Perform analysis to come up with some insights to help optimize delivery times & courier earnings
• Track the impact of all the new implementations that you have proposed by checking the daily metrics of the cities
• Recruit, train and onboard the entire fleet of Couriers (couriers) in the new city
• Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of Couriers
• Have a Data Sensitive approach, making sure that all the information is transferred to our database and reports
• Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within a specified functional area of operation, as applicable to the specified functional area of focus.
• Be responsible for all documentation and contracts of Couriers in the city
• Be there for the Couriers when they need support
• Ensure that all Couriers are properly trained and prepared to provide feedback to the Fleet Operations Manager
• Manage scheduling, attendance and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
• Improve processes on behalf of Couriers through projects (when necessary)
• Recommend effective strategies for the financial well-being of Glovo.
• Monitor adherence to rules, regulations, and procedures by Couriers.
• Analyze daily and weekly operation metrics with a macro view of the long-term success of the city.
• Ensure service levels are maintained and customer satisfaction achieved

You Have

• Bachelor’s in Engineering, Economics or similar education is an added advantage.
• A data-driven analytical mindset (Excel skills)
• 2-3 years of experience in an analytical position (operations, consulting, investment banking, etc.)
• Experience in on-demand delivery is a plus
• Excels at operating in a fast pace, community environment
• Open to directions and collaborative work style and commitment to get the job done
• Knowledge of government contract management and knowledge and experience in organizational effectiveness and operations management implementing best practices.
• Effective English written and communication skills
• Results-oriented, autonomous and efficient
• Leadership - you can motivate your teammates
• Ability to challenge and debate issues of importance to the organization.
• Persuasive with details and facts
• High comfort level working in a diverse environment
• Knowledge of SQL preferred

Experience Our Glovo Life Benefits

• Enticing Phantom Shares plan
• Zero Glovo delivery fee on all Glovo orders!
• Monthly Glovo credits to use in our App
• Comprehensive Private health insurance
• Flexible working environment

What You’ll Find When Working At Glovo

• Gas: We work hard with energy and passion for what we do.
• Care: We act in the best interest of a sustainable future.
• Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
• Stay Humble: We embrace mistakes and feedback to learn from them.
• Glownership: We roll up our sleeves and get work done no matter our position and level.

If you believe you match these values, we look forward to meeting you!

At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

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