Operations Director at Camusat

Job Purpose:

• Responsible for enhancing the internal organization processes and infrastructure that will allow Camusat to continue to grow and fulfill its mission,
• Compliance with All EHS Rules and regulations of the organization.

Job Duties and Responsibilities:

The OD Kenya will manage the following functions:

Legal, Compliance & Contract management:

• Advise the business on statutory regulation that govern the industry and ensure all are up to date.
• Understand and adhere to Camusat contracts with customers,

Customer Management:

• Understand customer expectation with regards to delivery and quality.
• Align with customer delivery schedule.
• Review monthly Camusat performance with customers.
• Understand and align with anticipated revenue per customer per quarter.

Delivery of service:

• Deliver full RFI (PAC) for tower construction as per client requirement.
• Network build within stipulated SLA.
• Customer connection within day SLA.
• Maintain 99% Network uptime
• Maintain stipulated SLAs for Network restoration.

Performance Management:

• EHS Management.
• Quality Management.
• Time/efficiency management.
• Financial management - Margin assurance based on business approved margin & Revenue assurance
• Develop KPIs for all operation teams.
• Team Management
• Key role in technical recruitment within Camusat, ensure critical skills are present in the organization to meet customer needs: Engineering design skills (structural design, FO design skills, network planning active and passive, power design skills grid and solar, civil engineering skills, structural engineering skills, fiber termination & commissioning skills, FTTx rollout skills, power and electrical skills (ERC qualified)
• Team configuration: Ensure teams are optimally dimensioned with correct skill sets to exceed client requirements.
• Identify operation teams training needs and coordinate with HR. Anticipate and prepare future training needs in line with business needs and growth.

Activities to be delegated:

• Day to day operations to be delegated to PMs, OD to provide guidance on planning and efficiency.
• Day to day EHS monitoring to be delegated to EHS manager but monitored closely.
• Weekly planning to be delegated to PM, OD to validate
• P&L preparation to be delegated, however OD to review and ensure P&L meets Camusat expectation.

Initial training and Required experiences

• Minimum of a MBA Business Management,
• Strong operational experience in Telecommunications: ideally has worked in a senior management role for 10+ years in a socially responsible organization with progressive experience leading to at least 5 years’ experience in operational/administrative management.

Required skills

Technical Leadership

• Setting operational KPI
• Be able to recruit, train and lead the technical team
• Champion EHS adherence in the organization

Technical Skills

• Have knowledge of the process and most efficient process
• Have knowledge/idea of the right standards

Business Minded

• Have industry knowledge
• Have interest in the cost of doing business
• Be performance oriented with an aim of reducing cost
• Decision making

Qualities

• Personal qualities of integrity, credibility, and commitment to the mission of the Company,
• Flexible and able to multi-task,
• Can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.