Operations Manager at ABC Bank (African Banking Corporation Limited)

Job Description

Reporting to the Innovations & Partnerships Manager, the job holder will be tasked with assisting in integrating the operational strategy of the brokerage business through underwriting, handling claims, networking and bringing in new business while ensuring excellent customer service in service delivery.

Key Responsibilities:

1. Negotiate quotations and policy terms and costs with insurance providers and placement of cover.
2. Assist in development of new, innovative and unique products as well as restructuring existing products to suit clients’ needs.
3. Client portfolio management through discussing and assessing clients’ current and future insurance needs.
4. Directly responsible for collection of insurance premiums for the customers handled by self.
5. Scheduling and attending meetings/presentations and market stakeholders meetings.
6. Preparing monthly reports for insurance underwriters as well as daily and weekly reports for the Managing Director.
7. Underwriting and claims handling within set timelines.
8. Tender administration.
9. Marketing services through cross selling and introduction of new clients.
10. Lead generation and dissemination.
11. Ensure compliance with all regulatory and internal procedures regarding insurance business.
12. Proper records management.
13. Attend to any other duty that may be assigned from time to time

Minimum Qualifications, Knowledge, Experience & Key Competencies

1. Bachelor’s Degree in Business/Management /Economics or related field.
2. At least 5 years work experience gained within an insurance brokerage set up.
3. Postgraduate insurance and risk management qualification will be an added advantage.
4. Excellent interpersonal and communication skills.
5. Confident negotiation skills.
6. Decision making skills.
7. Excellent time management.
8. Accuracy and attention to detail.
9. Strong analytical skills.
10. Reliability and honesty.