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  • Posted: Sep 21, 2021
    Deadline: Sep 28, 2021
  • ABC Bank is an indigenous Kenya bank with 33 years experience using the power of finance to support businesses and projects that benefit the people and the planet. We know that banking can be a powerful force for good: serving individuals and communities as well as building a more sustainable society. We are investing in our customer relationships to crea...
    Read more about this company


    Operations Manager

    Job Description

    Reporting to the Innovations & Partnerships Manager, the job holder will be tasked with assisting in integrating the operational strategy of the brokerage business through underwriting, handling claims, networking and bringing in new business while ensuring excellent customer service in service delivery.

    Key Responsibilities:

    1. Negotiate quotations and policy terms and costs with insurance providers and placement of cover.
    2. Assist in development of new, innovative and unique products as well as restructuring existing products to suit clients’ needs.
    3. Client portfolio management through discussing and assessing clients’ current and future insurance needs.
    4. Directly responsible for collection of insurance premiums for the customers handled by self.
    5. Scheduling and attending meetings/presentations and market stakeholders meetings.
    6. Preparing monthly reports for insurance underwriters as well as daily and weekly reports for the Managing Director.
    7. Underwriting and claims handling within set timelines.
    8. Tender administration.
    9. Marketing services through cross selling and introduction of new clients.
    10. Lead generation and dissemination.
    11. Ensure compliance with all regulatory and internal procedures regarding insurance business.
    12. Proper records management.
    13. Attend to any other duty that may be assigned from time to time

    Minimum Qualifications, Knowledge, Experience & Key Competencies

    1. Bachelor’s Degree in Business/Management /Economics or related field.
    2. At least 5 years work experience gained within an insurance brokerage set up.
    3. Postgraduate insurance and risk management qualification will be an added advantage.
    4. Excellent interpersonal and communication skills.
    5. Confident negotiation skills.
    6. Decision making skills.
    7. Excellent time management.
    8. Accuracy and attention to detail.
    9. Strong analytical skills.
    10. Reliability and honesty.

    Method of Application

    If you believe you meet the above requirements, send your applications to the following address: [email protected] on or before 28th September 2021. Please put the position applied for as the subject of the email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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