Operations Manager at Unigroup Transporters

Role Purpose:

Manage overall operations as established and set for the Operations Department by ensuring effective and successful management of entire logistics operations processes through productivity, quality and effective customized service delivery aimed at achieving organizational growth targets.

Accountability

• Effective resource planning and allocation ensuring that relevant tools and support are provided to the staff.
• Effective planning, assigning, leading and directing work to effectively achieve organisations goals.
• Authoring and discussing with employee’s performance appraisals, addressing performance milestones and corrective action plans.
• Proposes to hierarchy all actions enabling to develop the commercial relationship with customer (other activities, added value complementary).
• Execute necessary resources of operations are defined by the contractual relationship with customer.
• Oversee the good execution of services 
• Propose actions for performance improvement in the service level to client.
• Manage the different operation teams.
• Clearly define, agree upon and communicate the Objectives to the team(s), evaluate their performance and identify their training needs
• Reporting and Meetings
• Lead or participate in meetings relating to his scope of work.
• Implementation of daily operations reports and monitoring the same to ensure consistency in execution and taking corrective action where necessary.
• Responsible for safe operations and adherence to laid down internal SOPs and statutory regulations by 3rd party service providers.
• Work closely with GM/ management team to set and implement policies, procedures/systems and to follow through with implementation.
• Participating in any other duties that shall be reasonably assigned by Management from time to time.

Qualification

Bachelor’s Degree in Business Management or related field

Experience

• 7 – 10 years senior-leadership experience supervising seasoned staff
• Must have a good understanding of the transportation/ logistics industry
• Strong relationship builder

Key Skills:

• Analytical and decisive with the ability to prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals.
• Proven track record of successful implementation of programs and strategies
• Result oriented and be able to execute and develop marketing strategic plans
• Good communication skills
• Must have people management skills
• Proven track record is essential