Operations Officer at Optiven Limited

Job Purpose Statement

Responsible for coordinating with company management to identify business policies, procedures and potential risks, implementing policies and procedures to uphold laws and regulations and monitoring the company’s adherence to those policies and procedures.  These include: –

Duties and responsibilities

• Business process Definition: Assist in development, implementation and maintaining customer centric business processes and ensure that they are operationalized in all relevant departments and systems.
• Defining a Business Process Review Framework – Assist in developing a business process review framework to guide the development of processes to ensure clarity on the “what” and the “how” of improving the existing business processes.
• Business Process Re-engineering: Assist in Continuously reviewing business processes in line with changing customer expectations and systems.
• Compliance: Assist in conducting audits and risk assessments to identify and alleviate compliance-associated risks. Take action in dealing with noncompliance situations, creating realistic plans to overcome them.
• Service Level Management (SLA): Assist in driving the definition, measurement and implementation of SLAs, their review and adherence.
• Risk Management: Assist in monitoring the level of performance against operational risk management Key Risk Indicators (KRIs) as measured by standards set by group risk.
• Project management: Assist in managing projects that involve the review, management and automation of business processes.
• People Management – Communicate with employees and make sure everyone is aware of what they need to do to comply. Support in management of the staff within the department as per HR standards and guidance.
• Reporting: Consistently report to management the organization’s compliance with laws, regulations and internal policies & procedures.
• Identification of the Business processes and procedures to be documented

Qualification And Experience Requirements

• Bachelor’s degree in Operations management, business management, legal studies, business administration, project management or a similar field of study.
• A professional qualification in finance, operations, real estate or any other field is an added advantage.
• 1-2 years of experience in an operations, compliance or finance preferable in FMCG, Manufacturing or financial services industries.
• Proficiency in word processing, spreadsheet and presentation software
• Practical experience in the use of CRM and BPR management systems will be an added advantage
• Project Management certification is an added advantage.