Operations Supervisor – Facilities Management at Reeds Africa Consult

The Operations Supervisor plays a key role in overseeing day-to-day service delivery across cleaning, fumigation, and related facilities support services. This role ensures client satisfaction, high operational standards, proper staff deployment, and adherence to health and safety regulations across all sites managed by the company.

Job Description

Key Responsibilities:

• Supervise and coordinate daily cleaning, fumigation, and soft facilities management activities at multiple client sites.
• Oversee scheduling and rostering of staff to ensure adequate coverage based on service level agreements (SLAs).
• Conduct regular site visits and inspections to assess service quality and ensure compliance with company and client standards.
• Serve as the main point of contact for clients, addressing service issues, resolving complaints, and ensuring satisfaction.
• Train, motivate, and support site staff on standard operating procedures, chemical handling, and equipment usage.
• Monitor inventory and ensure proper use and storage of cleaning and fumigation supplies.
• Ensure compliance with workplace health and safety requirements at all times.
• Lead and support the onboarding of new staff and participate in recruitment and performance evaluations.
• Prepare and submit operational reports, incident logs, and client feedback summaries.
• Coordinate periodic fumigation and pest control schedules as agreed with clients.
• Liaise with logistics and procurement teams to ensure timely availability of resources and equipment.
• Maintain discipline, punctuality, and proper grooming standards within the team.

Job Requirements

Qualifications and Experience:

• Degree any Business Administration, or related field.
• At least 5 years’ experience in facilities or cleaning service operations, with 2 years in a supervisory capacity.
• Good knowledge of cleaning techniques, fumigation procedures, safety standards, and relevant regulatory compliance.
• Experience handling multiple client accounts or multi-location teams is preferred.