Optics Technical Project Manager at Nokia

Working as team member to develop, design and implement technical support systems or to complete specialty functions; The Technical Project Manager (TPM) supports end to end technical delivery management of NI (Network infrastructure) integration/deployment projects/activities, from offer preparation through deployment activities up to customer acceptance. TPM is responsible for high quality and on-time delivery of all technical deliverables of the Customer Project. TPM serves as key point of contact representing Customer Engineering to the customer and internal groups. Supports all technical aspects of the project and delivers high customer satisfaction of NI products and solutions. TPM works closely with all technical resources (Pre-Sales, Network Designer, Consulting engineers and Integration/implementation engineers) for technical deliverables. Must manage the details of overall deployment project schedules, quality, and deliverables. High project management skills and technical aptitude required. Involves extensive interaction with Pre-Sales, TAC/ TEC/Support Organization, Project/Program Management, Product Line Managers, R&D, Services, and other members of cross-functional teams focused on the support and delivery of customer programs. High interaction across business groups and delivery co-ordination with Global Services/other BGs.

As part of our team, you will:

• Serves as a member of the NI Customer Engineering TPM team, assigned to customer NI projects as required for on-time, quality delivery of technical deployment projects.
• Supports end to end delivery management of integration/deployment technical deliverables for NI Customer Engineering. Owns communication, scheduling, resource management, change management, risk mitigation, escalations, and all other areas of integration/deployment technical delivery.
• Identifies the Company’s internal owners of customer’s service and/or quality issues.
• Builds, leads and facilitates teams to address quality issues.
• Facilitates development and deployment of corrective actions to address customer’s issues.
• Drives customer issues with company product, architected solution and or service quality to resolution by tracking, reporting and escalating. Communicates solutions, identifies solution components and owner action item commitments and sets resolution timelines.
• Proper and regular communication during customer Escalation and crisis management
• Identifies roadblocks to customer satisfaction and quality issue resolution. Reports roadblocks to Program Management and the resolution team members.
• Work to optimize the technical solution and identify change orders/up-scopes through change management process.
• Provides overviews of current customer service issues and status of resolution to upper management/stakeholders on short notice – Accountable for timely and accurate communication on all aspects of the technical deployment project.
• Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed.
• Prepares/Contributing and Supporting the PM to provide a comprehensive deployment status report for project stakeholders on a regular (weekly) schedule.

Your skills and experience

You have:

• A Bachelor's in Engineering or Computer Science (Electrical or Computer Engineering preferred) and 10+ years of network integration, technical support  with optical network technologies.
•  Technical knowledge/expertise in the following:
  • Fiber Types (multimode and single-mode (Dispersion Unshifted, Dispersion Shifted and Non Zero Dispersion Shifted)) and Signal Impairments in Fiber (Loss, Dispersion and Mixing)
  •   Modulation / Demodulation (OOK, PSK and QAM)
  • Signal Structures and Hierarchies (Ethernet, Fiber Channel, SONET, SDH and OTN)
  • Fixed/Reconfigurable/Tunable/Colourless, Directionless & Contention less OADMs, In-line Optical Amplifiers, Pre- and Post-Amplifier nodal configurations, dimensioning and optimization.
  • OTN, DWDM and SDH networks reliability and resiliency analysis, planning and design ( O-SNCP,E-SNCP, 1+1 OCh/OMSP) protection based schemes, Electrical GMPLS + Optical GMPLS  restoration based schemes).

It would be nice if you also had:

•  Technical khowledge/experience in the following:
  • DWDM (1626LM, 1696MS) and SDH (1660SM, 1662SMC, 1646SMC, 1678MCC)