Order Fulfillment Lead at Greenspoon Kenya

About the role

As the Order Fulfilment Lead, you will be responsible for overseeing the daily operations of the order-packing team in the online supermarket. Your main objective will be to ensure that all customer orders are packed and dispatched efficiently and accurately while maintaining the highest level of customer satisfaction. This role is full-time and on-site in Regen, Kikuyu and reports to the Operations Manager.

Duties and responsibilities

• Supervise the day-to-day order picking and packing operations, ensuring orders are fulfilled accurately, on time, and in full
• Train and develop a team of packers, providing ongoing coaching and feedback to improve performance and productivity
• Monitor and track key performance indicators (KPIs) related to order fulfillment, including On Time / In Full (OTIF) performance, picking accuracy, and speed
• Identify opportunities for process improvements and work with the team to implement changes to increase efficiency and accuracy
• Ensure compliance with all safety and regulatory requirements, and maintain a clean and organized work environment
• Collaborate with other departments such as inventory management, customer service, and transportation to ensure a smooth order fulfillment process

Qualifications:

• High school diploma or equivalent, Bachelor’s degree preferred
• Experience in order fulfillment or related field
• Experience supervising a team of 10 or more packers
• Excellent organizational, communication, and leadership skills
• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making
• Proficiency in using warehouse management systems and other software applications
• Ability to work in a fast-paced environment and adapt to changing priorities and demands