Order Processing Specialist at Schneider Electric

An exciting opportunity has arisen within our GSC unit for an Order Processing Specialist. The successful candidate will be responsible for:

• Managing the Purchase Orders portfolio and customer expectations (MRP execution, shortage follow-up).
• Managing the needs on lead-time improvement/anticipation coming from CCC (customer care centre), product management/marketing or sales/commercial teams.
• Ensuring respect of CLO and customize in case of need and update yearly.
• Follow and manage the logistic demands and complaints.
• Participate and promote improvements in logistic customer satisfaction, working with all the departments involved: CCC, Transport, Operations, Procurement.

Essential Responsibilities:

• Review the MRP (Materials Requirement Planning) on a daily basis and guide procurement on Purchase Orders with respective suppliers.
• Follow-up of the Purchase Orders lead time commitment and the Service Level - including proactively following up on shortages and pre-shortages (arrange drop-shipments, change in the mode of shipment, or change in vendor) to shorten lead times.
• Correspondent for the Countries’ Customer Care Centers, Product Management teams or Sales teams in terms of lead-time anticipation and expediting.
• Contacting the International Distribution Centre (IDC) and OPC (Order Processing Centre) teams to improve delivery dates.
• Active participation in the safety initiatives of the sites (Near Miss, BUBACK, I see/I do, safety walk). Be part of and promote the safety culture to achieve interdependent behaviors.
• Pilot the customer’s portfolio.
• Complete process since Order entering till order shipped. (EDI, delivery creation, shipment.)
• Pilot the logistics customer’s SIM.
• Monitor the drop shipments.
• Prepare a set of documents requested by the customer (CLOs, Insurance Certificates, Invoices, etc).
• Archive and update in SAP.
• Ensure information flow: Lead times, delays, availability stock, blockage at SO / Material level, shipping mode or any other request in logistics as shipping mode.
• Pilot Urgencies - critical requests follow-up.
• Update customizing accordingly to customer request.
• Daily KPI follow-up.
• Contribute and collaborate with the internal departments.
• Submission of daily, weekly, and monthly reports (BOL, OTDC, OTDS).
• Support the Front office during customer visits.

Qualifications

About You:

• Undergraduate degree preferably in Engineering/Business/Procurement/Customer service.
• At least 5 years in an end-end customer service role. Preferably FMCG experience
• Prior experience in a multinational environment is desired but not a Must.
• Knowledge of Inventory management concepts: stock, safety stocks, sales forecast, Dynamic reorder point
• Good Knowledge of ERP Systems & app literacy.
  • MM area: MRP execution, Material planning parameters, articles master data.
  • SD area: Sales statistics, Sales orders principles (lead times), MTO or MTS orders.
  • Purchase orders: PO follows up with procurement team on confirmations (AB/LA messages).
• Strong communication skills, effective in a cross-cultural environment to foster collaboration toward a common goal.
• Proven autonomy to manage negotiation paths with suppliers.
• Ability to understand, influence & convince in a matrixial organization.
• Ability to work under pressure.