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  • Posted: Aug 2, 2022
    Deadline: Aug 15, 2022
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  • Schneider Electric is the global specialist in energy management and automation. With revenues of €26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operation...
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    Order Processing Specialist

    An exciting opportunity has arisen within our GSC unit for an Order Processing Specialist. The successful candidate will be responsible for:

    • Managing the Purchase Orders portfolio and customer expectations (MRP execution, shortage follow-up).
    • Managing the needs on lead-time improvement/anticipation coming from CCC (customer care centre), product management/marketing or sales/commercial teams.
    • Ensuring respect of CLO and customize in case of need and update yearly.
    • Follow and manage the logistic demands and complaints.
    • Participate and promote improvements in logistic customer satisfaction, working with all the departments involved: CCC, Transport, Operations, Procurement.

    Essential Responsibilities:

    • Review the MRP (Materials Requirement Planning) on a daily basis and guide procurement on Purchase Orders with respective suppliers.
    • Follow-up of the Purchase Orders lead time commitment and the Service Level - including proactively following up on shortages and pre-shortages (arrange drop-shipments, change in the mode of shipment, or change in vendor) to shorten lead times.
    • Correspondent for the Countries’ Customer Care Centers, Product Management teams or Sales teams in terms of lead-time anticipation and expediting.
    • Contacting the International Distribution Centre (IDC) and OPC (Order Processing Centre) teams to improve delivery dates.
    • Active participation in the safety initiatives of the sites (Near Miss, BUBACK, I see/I do, safety walk). Be part of and promote the safety culture to achieve interdependent behaviors.
    • Pilot the customer’s portfolio.
    • Complete process since Order entering till order shipped. (EDI, delivery creation, shipment.)
    • Pilot the logistics customer’s SIM.
    • Monitor the drop shipments.
    • Prepare a set of documents requested by the customer (CLOs, Insurance Certificates, Invoices, etc).
    • Archive and update in SAP.
    • Ensure information flow: Lead times, delays, availability stock, blockage at SO / Material level, shipping mode or any other request in logistics as shipping mode.
    • Pilot Urgencies - critical requests follow-up.
    • Update customizing accordingly to customer request.
    • Daily KPI follow-up.
    • Contribute and collaborate with the internal departments.
    • Submission of daily, weekly, and monthly reports (BOL, OTDC, OTDS).
    • Support the Front office during customer visits.

    Qualifications

    About You:

    • Undergraduate degree preferably in Engineering/Business/Procurement/Customer service.
    • At least 5 years in an end-end customer service role. Preferably FMCG experience
    • Prior experience in a multinational environment is desired but not a Must.
    • Knowledge of Inventory management concepts: stock, safety stocks, sales forecast, Dynamic reorder point
    • Good Knowledge of ERP Systems & app literacy.
      • MM area: MRP execution, Material planning parameters, articles master data.
      • SD area: Sales statistics, Sales orders principles (lead times), MTO or MTS orders.
      • Purchase orders: PO follows up with procurement team on confirmations (AB/LA messages).
    • Strong communication skills, effective in a cross-cultural environment to foster collaboration toward a common goal.
    • Proven autonomy to manage negotiation paths with suppliers.
    • Ability to understand, influence & convince in a matrixial organization.
    • Ability to work under pressure.

    Method of Application

    Interested and qualified? Go to Schneider Electric on schneiderele.taleo.net to apply

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